وصف الوظيفة
Role Overview
Housekeeping Supervisor at Radisson Hotel Group in Fujairah, United Arab Emirates.
Company Overview
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future; the Group empowers team members to be their best every day, everywhere, every time.
The Radisson Hotel Fujairah is the newest addition to the Radisson family. The hotel features 202 contemporary guest rooms, eight versatile meeting and event spaces, and a vibrant signature bar. Located nestled between the majestic Hajar Mountains and the Gulf of Oman, the property is dedicated to delivering memorable guest experiences while creating rewarding career opportunities.
Role Purpose
Lead the Housekeeping team by example, guide and support daily operations, and ensure that guest rooms and public areas are maintained to the highest standards, creating a comfortable and memorable experience for every guest. Support the hotel's opening phase by establishing standards, procedures and operational readiness.
Key Responsibilities
Team Supervision & Coordination
- Supervise and coordinate the daily activities of the Housekeeping team.
- Allocate daily assignments and monitor productivity and quality of work.
- Coach, train and motivate team members to consistently deliver high standards.
Quality Standards & Inspections
- Inspect guest rooms, corridors and assigned areas to ensure cleanliness, presentation and maintenance standards are consistently met.
- Ensure rooms are released on time and communicate room status effectively with Front Office.
- Establish Housekeeping standards, procedures and operational readiness during the hotel's pre-opening phase.
Guest & Stakeholder Relations
- Respond promptly to guest requests and concerns, ensuring appropriate follow-up.
Operations & Resources
- Monitor the correct use and care of cleaning equipment, supplies, linen and guest amenities.
- Identify and report maintenance issues and follow up with the Engineering team as required.
Compliance & Safety
- Ensure compliance with health, safety, hygiene and hotel procedures.
Departmental Support
- Support the Executive Housekeeper with inventories, reports and other departmental requirements.
Qualifications & Experience
- Previous experience in Housekeeping within a hotel environment, preferably in a supervisory or team leader role.
- Strong knowledge of guest room cleaning, inspection procedures and Housekeeping standards.
- Pre-opening experience is an advantage.
Skills & Competencies
- Excellent attention to detail and a genuine commitment to quality.
- Good leadership skills with the ability to coach, motivate and support a diverse team.
- Strong organisational and time-management skills.
- A hands-on approach and the ability to work effectively in a fast-paced environment.
- Good communication and interpersonal skills.
- Knowledge of health, safety and hygiene practices.
- Fluent in English; additional languages are an advantage.
Additional Information
- This is an opening team position at the newly developed Radisson Hotel Fujairah.
- The location offers an exceptional quality of life with stunning beaches, outdoor adventures, a welcoming community, and a more relaxed pace of living.