وصف الوظيفة
Role Overview
Housekeeping Supervisor at Four Seasons in Kuwait City.
Company Overview
Four Seasons is powered by its people—a collective of individuals committed to becoming better, pushing themselves to new heights, and treating each other with respect. Our team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. The company believes in recognizing familiar faces, welcoming new ones, and treating everyone the way we wish to be treated ourselves. Four Seasons' purpose is to create impressions that will stay with you for a lifetime, grounded in the belief that life is richer when we truly connect to the people and the world around us.
The Four Seasons Kuwait location is a resort-like sanctuary in the heart of Kuwait City. It is a contemporary curation of Middle Eastern architecture, dazzling art, and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. It is the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating. The property features soaring rooftop restaurants, leisure facilities, and the city's largest guest rooms. Guests can catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop, and wander the lush adjacent parkland.
Role Purpose
The Housekeeping Supervisor oversees day-to-day housekeeping operations, ensures compliance with hotel quality standards, and supports the team through training, coaching, and leadership by example to deliver exceptional guest experiences.
Key Responsibilities
Operations & Quality Assurance
- Supervise and support the day-to-day housekeeping operations.
- Inspect guest rooms and public areas to ensure compliance with hotel quality standards.
- Maintain clean, organized, and fully stocked housekeeping and service pantries.
- Monitor maintenance issues and coordinate with relevant departments for prompt action.
Guest & Service Management
- Coordinate guest and internal service requests, ensuring timely resolution and follow-up.
- Respond professionally to guest concerns and take ownership of service recovery when needed.
Administration & Resources
- Assist with departmental administration, scheduling, reporting, and record keeping.
- Support inventory management, including housekeeping supplies, linens, and operating equipment.
Team Leadership
- Train, coach, and motivate team members while promoting teamwork and service excellence.
- Lead by example and work effectively in a fast-paced environment.
Compliance & Engagement
- Ensure compliance with health, safety, hygiene, and hotel policies and procedures.
- Actively participate in departmental meetings, briefings, and training sessions.
Qualifications & Experience
- Previous experience in a housekeeping supervisory role, preferably within the hospitality industry.
Skills & Competencies
- Strong organizational and administrative skills.
- Excellent communication and customer service abilities.
- Good knowledge of housekeeping operations, health and safety practices, and inventory control.
- Proficiency in Microsoft Office applications.
- Strong attention to detail and commitment to maintaining high standards.
Additional Information
Accommodation & Travel
- Full board single living accommodation in a high quality, well-resourced property with Wi-Fi internet.
- Free transportation to and from work with Wi-Fi internet.
- Paid home leave tickets.
Benefits & Perks
- Complimentary nights at Four Seasons Hotels worldwide.
- Regular social and sporting events.
Work Authorization
- The hotel will apply for work authorization for the successful candidate.