Housekeeping Supervisor

Role Overview

Housekeeping Supervisor at King's College Hospital London. The role is responsible for supervising and coordinating housekeeping staff activities to ensure the facility is clean, well-maintained, and presentable at all times while maintaining compliance with KCH health, safety, environment and quality (HSEQ) plans, policies and procedures.

Role Purpose

Ensure the Operating Theatre meets HSEQ standards as the main priority, while working closely with the housekeeping team to monitor HSEQ compliance across all remaining hospital areas.

Key Responsibilities

Health, Safety, Environment and Quality

• Adhere to all health, safety, environmental, and quality standards, policies, and procedures of King's College Hospital.
• Ensure the housekeeping team operates in a safe and efficient manner at all times.
• Ensure compliance with all cleaning, sanitation, infection control, and hygiene standards and protocols.
• Ensure safe manual handling and proper use of chemicals.
• Ensure uniforms are clean and personal hygiene standards are maintained across the team.
• Become familiar with all emergency codes and know the required actions during emergencies.
• Identify hazards and report all hazards and incidents immediately.

Housekeeping Operations and Responsibilities

• Manage and supervise the daily cleaning operations of the outsourced housekeeping team.
• Ensure contractor compliance with hospital standards, SLA terms and KPI requirements.
• Plan, coordinate, and perform a range of cleaning activities to ensure the hospital remains clean and safe, including disinfection and sanitisation of patient rooms, clinical areas, and medical equipment where applicable.
• Train, support, and motivate the outsourced housekeeping team to ensure effective and efficient performance.
• Develop and implement daily, weekly, and monthly cleaning schedules and work plans.
• Review outsourced team's daily checklists, log sheets and activity reports.
• Monitor inventory of cleaning materials, chemicals, and supplies to ensure availability and validity within "best before" or "use by" dates.
• Ensure all hospital areas—including patient rooms, outpatient areas, public spaces, the Operating Theatre, restrooms, offices, and support areas—are clean, safe, and well-maintained.
• Coordinate with clinical and non-clinical teams to ensure cleaning activities do not interrupt patient care or medical procedures.
• Conduct periodic inspections of all areas to ensure readiness, cleanliness, and compliance with standards.
• Address concerns or complaints from patients, visitors, or staff regarding cleanliness in a timely and professional manner.
• Ensure escalations for service lapses are done as per contract terms.
• Verify and monitor waste segregation (general, medical sharps) before disposal.

Qualifications & Experience

• High School Certificate or equivalent.
• Certificate in Infection Control Training (preferred).
• Certificate in Health and Safety Training (preferred).
• Certificate in Environmental Hygiene Training (preferred).
• Related supervisory experience in the healthcare sector (required).
• At least 5 years experience in housekeeping (preferred).
• Previous experience in the Middle East (preferred).