Housekeeping Supervisor

Role Overview

Housekeeping Supervisor at NMC Healthcare, based at a hospital facility and reporting to hospital management.

Role Purpose

Supervise all housekeeping operations to maintain a clean, safe, and sterile hospital environment. Direct daily cleaning activities, manage staff compliance, coordinate training, and ensure adherence to hospital standards, safety protocols, and regulatory requirements.

Key Responsibilities

Supervision & Staff Management

• Supervise work activities of Housekeeping personnel to ensure clean, safe, and sterile environment in all areas of the hospital.
• Check timely on-site availability of Housekeeping staff and oversee their cleaning activities on a day-to-day basis to keep the hospital clean and sanitized at all times.
• Conduct ongoing training of Housekeeping staff according to hospital standards and policies.
• Monitor Housekeeping staff compliance as per the scope of service agreed in the vendor's contract.
• Create and accurately maintain Housekeeping personnel files.

Operations & Equipment Management

• Understand all procedures of hospital cleaning and use of all basic cleaning equipment.
• Maintain inventory of hospital equipment and cleaning supplies, liaising with hospital stores and outsourced vendors for smooth and timely supply to avoid interruption or delay of services.
• Ensure effective and timely implementation of scheduled weekly special tasks and periodically arrange for high-rise cleaning of areas within the hospital.
• Ensure daily supply of quality safe drinking water and periodic maintenance of dispensers to avoid infection.
• Ensure monthly provision of safe and non-toxic air fresheners to facilitate an odorless and fresh environment.

Health, Safety & Compliance

• Strictly ensure medical waste collection and disposal is in accordance with safety and hygiene standards.
• Ensure and coordinate with Infection Control in administering Hepatitis B vaccination to prevent infection.
• Ensure Pest Control service is carried out every month in anticipation and prevention of potential pest risk to avoid secondary infection and ensure patient safety.
• Facilitate Joint Commission International (JCI) applicable standards for housekeeping to improve patient safety and quality of healthcare.

Training & Coordination

• Facilitate coordination and scheduling of inter-departmental mandatory trainings including Infection Control and Fire & Safety.

Stakeholder Management & Issue Resolution

• Provide timely and effective intervention with patients and hospital staff in resolving complaints and issues.

Reporting & Performance

• Track specified monthly Key Performance Indicators (KPIs) to evaluate and measure performance in reaching targets laid down by hospital management.
• Send monthly waste disposal, electricity, and water statistics to corporate with the aim to monitor, regularize, and improve consumption.
• Facilitate assessment of hospital's performance periodically by Dubai Health Authority, Dubai Municipality, or any other relevant authority.

Qualifications & Experience

• College graduate.
• General knowledge of the procedures, equipment, and supplies used in housekeeping.
• Ability to plan and supervise the work of housekeeping personnel.

Skills & Competencies

• Excellent interpersonal and coaching skills.
• Good spoken and written English communication skills.
• Arabic language is advantageous and desirable but not essential.