وصف الوظيفة
Role Overview
Housekeeping Supervisor at Banyan Tree Dubai, part of Accor and Banyan Group. Located in Dubai. You will oversee the daily operations of housekeeping teams to ensure all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and luxury service.
Company Overview
Banyan Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing. The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including Banyan Tree, Angsana, Cassia, Dhawa, Laguna, Homm, Garrya, Folio, and two new Banyan Tree brand extensions—Escape and Veya. Established in 2008, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group operates over 70 hotels in 17 countries with over 50 new properties in the pipeline. Banyan Tree Dubai is a lively, island escape fronted by 500 meters of pristine private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. The property features 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center, and 7 dining options.
Role Purpose
You will lead and support room attendants, conduct inspections, and ensure consistent delivery of an exceptional guest experience aligned with the Banyan Tree brand. You will maintain the highest standards of cleanliness, presentation, and luxury service across all housekeeping operations.
Key Responsibilities
Room & Public Area Inspections
- Inspect guest rooms, suites, and public areas to ensure they meet luxury brand standards.
- Ensure cleanliness, presentation, and amenities are consistently maintained.
- Report and follow up on maintenance issues and defects.
- Ensure rooms are released on time for guest arrivals.
Team Supervision & Leadership
- Supervise and coordinate room attendants and housekeeping attendants during shifts.
- Allocate rooms and tasks efficiently based on operational needs.
- Provide on-the-job training, coaching, and support to team members.
- Monitor performance, grooming, and adherence to standard operating procedures.
- Conduct daily briefings and communicate priorities clearly.
Operational Excellence
- Ensure daily cleaning schedules and room assignments are completed efficiently.
- Monitor productivity and quality standards across assigned sections.
- Support deep cleaning schedules and special projects.
- Ensure proper handling and usage of cleaning equipment and chemicals.
Guest Experience
- Respond promptly to guest requests related to housekeeping services.
- Ensure special requests such as VIP amenities, preferences, and turn-down service are delivered accurately.
- Handle guest feedback professionally and escalate when necessary.
- Maintain a discreet and guest-centric approach at all times.
Health, Safety & Compliance
- Ensure compliance with hygiene, safety, and sanitation standards.
- Follow proper handling of chemicals and cleaning agents.
- Ensure adherence to Lost & Found procedures.
- Maintain safe working practices across all housekeeping operations.
Inventory & Reporting
- Monitor stock levels of linens, cleaning supplies, and guest amenities.
- Assist with inventory checks and replenishment requests.
- Complete inspection reports, shift handovers, and daily logs accurately.
Qualifications & Experience
- Minimum 2–3 years' experience in housekeeping, including supervisory experience in a luxury hotel or resort.
- Strong understanding of housekeeping operations and room standards.
- Knowledge of cleaning techniques, chemicals, and equipment.
- Experience with hotel property management systems is an advantage.
- Good communication skills in English; additional languages are beneficial.
Skills & Competencies
- Strong leadership and team management skills.
- High attention to detail and quality standards.
- Guest-centric mindset.
- Strong organisational and time management ability.
- Ability to work under pressure and manage multiple priorities.
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making capability.
- Professionalism and discretion.
Additional Information
At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability, and wellbeing. The Group provides opportunities for professional growth within an inspiring environment where genuine care for guests and colleagues is at the heart of everything it does.