Housekeeping Supervisor

Role Overview

Housekeeping Supervisor at Accor. The role is based at a Mövenpick property, part of the Accor Group's portfolio of 45 brands across 5,600 hotels in 110 countries.

Company Overview

Accor is a pioneer in responsible hospitality, operating 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. The company's culture centers on "Heartists®"—employees who bring expertise and heart to hospitality. Mövenpick, part of the Accor family, is positioned as "The Place to Savour Life," turning small gestures into heartwarming moments and balancing indulgence with sustainability.

Role Purpose

As a Housekeeping Supervisor, you will lead daily housekeeping operations to ensure guest rooms and common areas consistently meet the highest standards of cleanliness and maintenance from guest arrival through departure. You will create an exceptional guest journey through reliable, detail-oriented supervision and engage your team to deliver memorable experiences.

Key Responsibilities

Operations & Standards

• Lead and supervise day-to-day housekeeping operations to ensure all cleaning and maintenance standards are consistently met with attention to detail.
• Oversee room inspections and quality control checks to maintain exceptional cleanliness and guest satisfaction.
• Manage inventory control to support operational excellence.

Team Management & Scheduling

• Schedule and coordinate housekeeping staff assignments while monitoring productivity and adherence to departmental procedures.
• Train, motivate, and develop housekeeping team members effectively.
• Ensure housekeeping team members are informed daily about priorities, special requests, and personalized service requirements.

Guest & Quality Assurance

• Handle guest concerns related to room conditions and cleanliness, responding promptly and implementing corrective actions to guarantee memorable experiences.
• Demonstrate commitment to ensuring guest satisfaction and operational excellence through a service-oriented mindset.

Qualifications & Experience

• Proven track record in a housekeeping or hospitality leadership role.
• Knowledge of housekeeping best practices, safety protocols, and inventory management.

Skills & Competencies

• Strong supervisory and team management capabilities with the ability to lead by example.
• Proficiency with property management systems such as Opera or similar platforms.
• Excellent interpersonal, communication, and problem-solving skills.
• Demonstrated ability to manage multiple priorities, maintain attention to detail, and uphold high cleaning and maintenance standards.
• Service-oriented mindset with a genuine commitment to guest satisfaction and operational excellence.

Additional Information

• As a member of the Accor family, you will become a "Heartist®" and join a caring environment designed to support professional growth, career development opportunities across the company, and exclusive benefits specific to the hospitality sector.