وصف الوظيفة
Role Overview
Housekeeping Supervisor at Hilton. This role leads the housekeeping team to ensure the upkeep, cleanliness, and exceptional guest experiences across the entire hotel.
Role Purpose
Support the Housekeeping Department by supervising staff and maintaining the highest standards of cleanliness and guest service throughout the hotel, from guest rooms and corridors to back-of-house areas.
Key Responsibilities
Floor Operations
- Own smooth operation of the assigned floor.
- Organize and facilitate the room making process.
- Allocate rooms and deep cleaning tasks to team members daily.
- Ensure the entire operation is performed according to established standards.
Team Supervision & Leadership
- Supervise Housekeeping Attendants.
- Monitor the performance of housekeeping attendants.
- Represent the needs of the team to others in the hotel.
- Assist with training requirements.
Guest & Quality Standards
- Check occupied and departure rooms, giving special attention to guest needs.
- Manage guest requests, including VIP amenities and communicating them to relevant team members.
- Achieve positive outcomes from guest queries in a timely and efficient manner.
- Carry out routine inspection of guest bedrooms to ensure they meet standards.
- Carry out routine inspection of public areas.
- Maintain awareness of all room categories and amenities.
Cleanliness & Guest Areas
- Ensure cleanliness of guest rooms, corridors, and back-of-house areas of the floor.
Escalation & Coordination
- Organize immediately guest needs under intimation to Director of Housekeeping, Assistant Executive Housekeepers, and Senior Housekeeping Supervisors.
- Report maintenance issues to Maintenance/Engineering Department.
- Ensure damages to hotel properties, furniture, and other hotel items are immediately attended and reported to Senior Managers followed through with a log report at the end of shift.
Compliance & Safety
- Carry out lost and found procedures.
- Comply with hotel security, fire regulations, and all health and safety legislation.
Cross-Functional Support
- Assist other departments wherever necessary and maintain good working relationships.
- Carry out any other reasonable task set by the Hotel's Management.
Additional Information
- The role embodies Hilton's core values: passion for hospitality, integrity, leadership, teamwork, ownership, and focus on the present moment.
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