وصف الوظيفة
Role Overview
Housekeeping Supervisor at wasl (Viya), based at a golf and hospitality venue in the UAE. Reports to the Facilities Lead or Assistant Facilities Lead and supervises housekeeping staff.
Company Overview
Viya is the UAE's leading golf and hospitality management group operating championship golf courses, award-winning restaurants, premium leisure facilities, and entertainment concepts including Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, Viya Fit, and Viya Padel. As part of wasl Hospitality & Leisure, Viya is recognized as a guardian of golfing heritage and leader in modern hospitality, underpinned by the Viya App loyalty platform. The organization is dedicated to innovation, sustainability, and excellence.
Role Purpose
To support best-in-class hospitality service by keeping the venue clean, organized, and in excellent condition through effective supervision of housekeeping staff and maintenance of facility standards.
Key Responsibilities
Supervision & Team Management
- Supervise all housekeeping staff and demonstrate tasks on hand.
- Allocate work schedules to all housekeeping staff.
- Assign housekeeping staff duties and inspect work in accordance with prescribed cleanliness standards.
- Demonstrate good leadership skills and motivation of subordinates.
- Show good abilities in human resources management of subordinates.
- Ensure punctual attendance of all housekeeping staff.
- Liaise between housekeeping staff and management.
- Assist the Facilities Lead or Assistant Facilities Lead in creating an efficient and professional housekeeping team.
Operations & Facilities Management
- Supervise and monitor cleaning in all public areas.
- Conduct inspections of all areas cleaned by external contracting cleaning staff during night shift and record work not properly done, informing the appropriate person.
- Supervise and monitor daily disposal of collected waste from all areas.
- Supervise the collection, delivery, and issuance of linen and uniforms.
- Monitor inventory stock and consumables to ensure adequate supplies.
- Request cleaning chemicals and equipment as per site requirements.
- Ensure guest and staff toilets are replenished with supplies.
- Maintain proper storage of all consumables, tools, and equipment.
- Assist on function sites and delegate housekeeping requirements as per function.
- Support administration of the department through maintenance coordination.
Scheduling & Planning
- Prepare cleaning checklists and duty rosters for all housekeeping staff.
Training & Development
- Conduct training to housekeeping staff on the use of cleaning equipment and chemicals.
- Assist with departmental training programs, ensuring all employees have complete understanding of Topgolf Dubai policies relating to fire, safety, health, and hygiene, and that these policies are strictly adhered to.
Quality & Compliance
- Ensure that health, safety, hygiene, food safety, and municipality regulations are adhered to and conduct thorough spot checks, reporting faults immediately to superiors.
- Be thoroughly familiar with all regulations regarding safety at work and observe these meticulously at all times.
- Demonstrate awareness of Dubai Golf's mission, vision, and values and apply the four service targets throughout serving internal and external customers.
- Ensure cleanliness of appearance and uniform, particularly when working in guest areas.
- Observe cleanliness at the place of work and on the job after completion of work.
- Report to superior all deficiencies and defects within the area of responsibility noted during duty.
General Duties
- Make recommendations to improve service and ensure more efficient operation.
- Participate in Topgolf Dubai emergency response team.
- Work at Topgolf Dubai when required, as it is part of the broader organization.
- Perform other duties outside normal routine if required, within scope of the department.
- Participate in various extra activities contributing to growth of Topgolf Dubai culture including various evening functions.
IT Security Awareness
- Read, understand, and comply with all applicable information security policies and procedures of wasl.
- Cooperate, coordinate, and share information with internal and external audit teams as appropriate and applicable.
- Attend information security awareness sessions conducted by wasl IT Department.
- Immediately report all information security breaches, events, weaknesses, and incidents (actual or suspected) to the IT Service Desk.
Skills & Competencies
- Leadership and staff motivation.
- Human resources management.
- Knowledge of cleaning equipment and chemicals.
- Familiarity with health, safety, hygiene, food safety, and municipality regulations.
- Attention to detail and quality control.
- Organizational and planning skills.
- Communication and liaison abilities.
Additional Information
The role involves participation in evening functions and general operations as part of ongoing departmental improvement initiatives. Viya has a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, fostering a culture of teamwork, passion, and excellence.