Housekeeping Supervisor

Role Overview

Housekeeping Supervisor at Desert Islands Resort & Spa by Anantara, located at a resort property.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture. Founded in 2001 in Thailand, the company has expanded worldwide across pristine beaches, private islands, ancient sites, and vibrant metropolises. The brand is inspired by the Sanskrit word meaning "without end" and embodies freedom, movement, and harmony, with a commitment to authentic hospitality.

Role Purpose

Supervise and coordinate housekeeping operations to maintain hotel cleanliness and presentation standards, manage team productivity, ensure guest satisfaction, and support the Housekeeping management team in daily departmental operations.

Key Responsibilities

Team Leadership & Supervision

• Supervise and coordinate the daily activities of Housekeeping Attendants.
• Allocate daily tasks and monitor productivity and completion of assignments.
• Train, coach, and support team members in maintaining service and cleanliness standards.

Quality Assurance & Inspections

• Inspect guest rooms and assigned areas to ensure cleanliness and presentation meet hotel standards.
• Ensure rooms are released on time and communicate room status with Front Office.
• Report and follow up on maintenance issues and room defects.

Operations & Resources

• Monitor housekeeping supplies, linen, guest amenities, and equipment.
• Ensure proper handling of lost and found items according to hotel procedures.
• Assist the Housekeeping management team with daily operations and departmental requirements.

Guest & Stakeholder Management

• Handle guest requests and concerns promptly and professionally.

Compliance & Standards

• Ensure compliance with health, safety, hygiene, and hotel policies.

Qualifications & Experience

• Previous experience in Housekeeping within a hotel environment.
• Previous supervisory or team leader experience is preferred.

Skills & Competencies

• Strong attention to detail and commitment to cleanliness standards.
• Good communication, organization, and leadership skills.
• Ability to work under pressure and manage priorities effectively.
• Positive, hands-on, and guest-focused attitude.

Additional Information

• Flexible to work shifts, weekends, and public holidays.