Housekeeping Manager

Role Overview

Housekeeping Manager at White Spot Facilities Management. The role is responsible for managing and overseeing housekeeping operations, ensuring high standards of cleanliness, hygiene, service quality, and operational efficiency.

Role Purpose

To manage and oversee all housekeeping operations across guest rooms, public areas, back-of-house areas, and laundry operations, while leading teams to maintain required service and cleanliness standards and ensuring compliance with company procedures and client requirements.

Key Responsibilities

Operations Management

• Manage the overall housekeeping operations, including guest rooms, public areas, back-of-house areas, and laundry operations.
• Plan manpower deployment, duty rosters, daily operations, and workload allocation.
• Monitor housekeeping supplies, linen, equipment, inventory, and consumption.
• Prepare operational reports and maintain accurate housekeeping records.

Leadership & Team Management

• Lead, supervise, train, and monitor housekeeping teams to maintain required service and cleanliness standards.
• Monitor team performance, productivity, attendance, and training requirements.

Quality & Compliance

• Conduct regular inspections and ensure compliance with established quality, hygiene, and safety standards.
• Ensure compliance with company SOPs and client/property requirements.

Coordination & Problem Resolution

• Coordinate with Operations, Maintenance, Front Office, and other departments to ensure smooth service delivery.
• Handle operational issues, complaints, and service deficiencies and ensure timely corrective action.

Qualifications & Experience

• Diploma or Degree in Hotel Management or equivalent.
• Minimum 7 years of experience in Hotel Housekeeping, including at least 2–3 years in a managerial position.
• Experience working in a 4- or 5-star hotel or property with approximately 80–150 keys.
• Strong operational knowledge of guest rooms, public areas, back-of-house, and laundry operations.
• UAE experience is mandatory.
• Facilities Management experience would be an added advantage.

Skills & Competencies

• Strong leadership and team-management capabilities.
• Excellent written and verbal communication skills.
• Good computer skills, including MS Office and Housekeeping/Property Management Systems (PMS).
• Strong attention to detail with a focus on service quality and operational standards.

Additional Information

• Candidates should be immediately available or have a maximum notice period of one month.