Housekeeping Desk coordinator

Role Overview

Housekeeping Desk Coordinator at Radisson Hotel Group. The position is based at a Radisson hotel property.

Company Overview

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of business success and future; the organization empowers employees to be their best every day, everywhere, every time.

Role Purpose

The Housekeeping Desk Coordinator manages daily housekeeping operations, maintaining effective communication across departments and ensuring accurate guest room status, timely resolution of housekeeping requests, and seamless coordination between Front Office, Housekeeping, Engineering, and other hotel departments to deliver 5-star service standards.

Key Responsibilities

Housekeeping Operations & Coordination

• Coordinate daily housekeeping activities and maintain effective communication with Housekeeping, Front Office, Engineering, and other departments.
• Coordinate with Housekeeping Supervisors regarding room assignments, cleaning progress, and special requests.
• Monitor and update guest room status accurately in the Opera PMS.
• Follow up on room readiness, vacant and occupied rooms, priority rooms, VIP rooms, and out-of-order rooms.

Guest & Departmental Requests

• Receive, record, coordinate, and follow up on guest requests related to housekeeping.
• Ensure all guest requests and departmental communications are followed up promptly.
• Handle guest requests efficiently and follow up until completion.
• Maintain proper records of lost and found items and housekeeping-related guest requests.

Communication & Coordination

• Communicate room discrepancies between Housekeeping and Front Office and ensure timely resolution.
• Record and follow up on maintenance issues in coordination with the Engineering Department.
• Handle telephone calls, messages, and internal communications professionally and efficiently.

Reporting & Administration

• Maintain accurate daily housekeeping reports, records, and checklists.
• Prepare reports and provide accurate information to the Housekeeping Manager and Assistant Housekeeping Manager.
• Assist the Housekeeping Manager and Assistant Housekeeping Manager with daily administrative and operational tasks.

Standards & Compliance

• Maintain confidentiality and demonstrate professionalism when handling guest and hotel information.
• Follow hotel policies, procedures, SOPs, hygiene standards, and 5-star service standards.

Qualifications & Experience

• Minimum 2 years of experience in a Housekeeping Desk, Housekeeping Coordinator, or similar hotel operations position, preferably in a 4- or 5-star hotel.
• Good understanding of hotel housekeeping operations and room status procedures.
• Experience coordinating with Front Office, Engineering, Laundry, and other hotel departments.

Skills & Competencies

• Good verbal and written English communication skills.
• Good telephone etiquette and professional communication skills.
• Good computer knowledge, including MS Office, Word, Excel, and Outlook.
• Working knowledge of Opera PMS is required.
• Strong organizational and multitasking skills.
• Ability to prepare and maintain accurate daily reports.
• Strong attention to detail and ability to work under pressure.
• Positive attitude and strong teamwork skills.

Additional Information

Why Join Radisson Hotel Group

• Live the Magic of Hospitality: be part of a team that creates exceptional experiences and memorable moments every day and bring your Yes I Can! spirit to hospitality.
• Build a Great Career: the organization invests in your growth, learning, and career development to help you reach your full potential, regardless of background or experience.
• Experience the Team Spirit: join an inclusive, fun, and meaningful workplace that celebrates diversity, supports one another, and fosters a sense of belonging through Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition: your ideas, passion, and drive matter; you are empowered to make a difference in hospitality, your community, and beyond.
• Enjoy Global and Local Perks: exclusive global benefits include special hotel rates at Radisson hotels worldwide for you and your loved ones, plus access to local perks and rewards tailored to your country.