Housekeeping Coordinator

Role Overview

Housekeeping Coordinator at Four Seasons Hotel Doha, located in Doha, Qatar.

Company Overview

Four Seasons Hotel Doha is a luxury beachfront hotel in the heart of Doha's business district, featuring 237 guest rooms and 20 private villas. The hotel opened in 2005 and underwent extensive renovation in 2020. It offers 10 dining venues including the world's largest Nobu restaurant, five swimming pools, a private beach, a state-of-the-art fitness centre, and an award-winning Spa & Wellness Centre with hydrotherapy facilities. Four Seasons is powered by its people and committed to creating exceptional guest experiences through world-class employee experience and company culture.

Role Purpose

Coordinate daily housekeeping operations, manage staff assignments and guest requests, maintain inventory systems, and ensure seamless communication between housekeeping and other hotel departments to support efficient and high-quality guest services.

Key Responsibilities

Operations & Coordination

• Coordinate daily room assignments and special cleaning tasks for housekeeping staff.
• Handle incoming calls and messages, dispatching requests to the housekeeping team promptly.
• Monitor room status reports and update housekeeping systems accordingly.

Inventory & Supplies

• Maintain inventory of linens, cleaning supplies, and guest amenities, and support ordering as needed.

Reporting & Documentation

• Prepare daily and monthly reports for management covering productivity, lost and found, room status, and related metrics.

Guest Service & Quality

• Ensure guest requests and complaints related to housekeeping are followed up efficiently.

Support & Training

• Assist in training and supporting housekeeping associates with systems and processes.

Stakeholder Management

• Liaise with Front Office and Engineering to ensure smooth communication and operations.

Qualifications & Experience

• Previous experience in housekeeping, front office, or administrative support, preferably in hospitality.

Skills & Competencies

• Strong organizational skills with attention to detail.
• Excellent communication skills, both verbal and written in English; Arabic is an asset.
• Proficiency in Microsoft Office and hotel management systems such as Opera or Fidelio.
• Ability to multitask and remain calm under pressure.
• Strong sense of teamwork and guest service orientation.

Additional Information

Work Authorization

• The hotel will apply for work authorization for a successful candidate.

Benefits

• Deeply instilled values-based company culture.
• Opportunities to build a successful career with global potential.
• Unique strong culture with diversity of 50 different nationalities.
• Living accommodation in a high-quality, well-resourced apartment.
• Excellent training and development opportunities.
• Employee Recognition Programs.
• Complimentary nights at Four Seasons hotels worldwide.
• Paid annual home leave tickets.
• Complimentary meals in employee restaurants.
• Free transportation to work.
• Medical coverage.