Housekeeping Coordinator

Role Overview

Housekeeping Coordinator at Marriott. This role is responsible for coordinating daily housekeeping operations, managing room status, and serving as a liaison between Housekeeping and other departments.

Role Purpose

Manage daily housekeeping activities by monitoring room status, prioritizing cleaning assignments, coordinating interdepartmental communication, and ensuring rooms are cleaned and ready according to hotel standards and timelines.

Key Responsibilities

Operations & Room Management

• Run sold room reports and verify room status.
• Determine discrepant rooms and document issues with the Front Desk.
• Prioritize room cleaning and ensure vacant dirty rooms are cleaned by necessary times.
• Assign rush rooms and rooms previously on the 'Do Not Disturb' list.
• Record, monitor, and update lists of 'Do Not Disturb' rooms.
• Prepare and distribute room assignments to Housekeeping staff.
• Complete required Housekeeping paperwork.

Coordination & Communication

• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry.
• Assist Housekeeping management in managing daily activities.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to concerns of other employees.
• Speak with others using clear and professional language.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Thank guests with genuine appreciation.

Compliance & Safety

• Follow all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Ensure adherence to quality expectations and standards.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Administration

• Prepare and review written documents accurately and completely.
• Enter and locate work-related information using computers.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.

Additional Information

• Ensure uniform and personal appearance are clean and professional.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.