وصف الوظيفة
Role Overview
Housekeeping Attendant at Anantara Mina Al Arab Ras Al Khaimah Resort, located in Ras Al Khaimah, UAE.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, founded in 2001 in Thailand. The brand is inspired by the Sanskrit word meaning 'without end' and embodies freedom, movement, and harmony. Anantara operates across captivating locales worldwide, from pristine beaches and private islands to ancient sites and vibrant cities. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary within the northernmost emirate of the UAE.
Role Purpose
To maintain the highest standards of cleanliness, hygiene, and guest comfort throughout all guest rooms and hotel areas in accordance with standard operating procedures, while ensuring health and safety compliance and exceptional service delivery.
Key Responsibilities
Guest Room Cleaning & Maintenance
- Ensure all guest rooms are properly cleaned at all times in line with hotel Standard Operating Procedures.
- Clean and take care of all working equipment used during shifts.
- Report any damage or loss in a guest room immediately upon discovery.
- Remove room service trays from rooms and place them in the service area.
- Make room status reports.
Guest Service & Special Requests
- Ensure VIP requirements are met.
- Ensure all special requests are met, with particular reference to families visiting with children.
- Carry out and deliver all special guest requests on time, exceeding guest expectations where possible.
Health, Safety & Compliance
- Ensure health and safety requirements are adhered to, including personal knowledge of correct usage of all chemicals used in Housekeeping.
- Maintain knowledge of hotel safety, hygiene, and emergency procedures.
- Ensure security awareness throughout the hotel and report incidents to the appropriate Manager when warranted.
- Report any suspicious persons, sleep outs, and 'Do Not Disturbs' to housekeeping management.
Inventory & Records Management
- Maintain records for linen inventory, uniforms, and other applicable items.
- Ensure par levels of linen, towels, and uniforms are current and in line with inventory.
- Ensure lost and found articles are processed properly and correct logs are maintained.
Sustainability & Efficiency
- Follow and recommend measures to minimize all wastage of materials and ensure amenities are used responsibly in the department.
Additional Duties
- Perform related duties and special projects as assigned.
Qualifications & Experience
- Knowledge of cleaning techniques and sanitation standards.
- Familiarity with cleaning chemicals and their safe use.
- Knowledge of hotel safety, hygiene, and emergency procedures.
Skills & Competencies
- Ability to operate housekeeping equipment such as vacuum cleaners and floor polishers.
- Ability to make beds, clean bathrooms, replenish guest amenities, and handle laundry.
- Good attention to detail and organizational skills.
- Basic communication skills in English or the local language.
- Ability to work efficiently under time pressure.
- Good physical health and stamina.
- Ability to stand, walk, bend, lift, push, and carry supplies throughout the shift.
- Commitment to delivering high standards of cleanliness and guest satisfaction.
Additional Information
- Willingness to work shifts, including weekends and public holidays.