وصف الوظيفة
Role Overview
Housekeeping Attendant at Anantara Mina Al Arab, Ras Al Khaimah Resort. The resort is located in the northernmost emirate of the UAE, approximately 45 minutes from Dubai, offering overwater luxury on the Arabian Gulf.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, founded in 2001 in Thailand. The brand is inspired by the Sanskrit word meaning 'without end' and embodies freedom, movement, and harmony. Anantara properties are located across the world in captivating locales including pristine beaches, private islands, ancient sites, and vibrant metropolises. Anantara Mina Al Arab Ras Al Khaimah Resort operates as a pristine eco-sanctuary offering nature-based experiences including yacht charters, desert rides, and mountain adventures.
Role Purpose
Maintain the highest standards of cleanliness and hygiene across all guest rooms and hotel areas in line with Standard Operating Procedures, while delivering exceptional guest experiences and supporting the secure, efficient operation of the housekeeping department.
Key Responsibilities
Room Cleaning & Maintenance
- Ensure all guest rooms are properly cleaned at all times in accordance with hotel Standard Operating Procedures.
- Make beds, clean bathrooms, and replenish guest amenities.
- Remove room service trays from rooms and place in designated service areas.
- Make room status reports.
- Clean and maintain all working equipment used during shifts.
- Report any damage or loss in guest rooms immediately upon discovery.
Health, Safety & Chemical Management
- Ensure health and safety requirements are adhered to, including personal knowledge of correct usage of all chemicals used in housekeeping.
- Maintain knowledge of hotel safety, hygiene, and emergency procedures.
- Ensure security awareness throughout the hotel and report incidents to appropriate management when warranted.
- Report any suspicious persons, sleep outs, or 'Do Not Disturb' notices to housekeeping management.
Inventory & Linen Management
- Maintain records for linen inventory, uniforms, and other applicable items.
- Ensure par levels of linen, towels, and uniforms are current and in line with inventory requirements.
- Follow and recommend measures to minimize wastage of materials and amenities used in the department.
Guest Services & Special Requests
- Ensure VIP requirements are met.
- Ensure all special requests are met, with particular reference to families visiting the resort with children.
- Carry out special requests from guests and deliver on time, exceeding guest expectations where possible.
Additional Duties
- Process lost and found articles properly and maintain correct logs.
- Perform related duties and special projects as assigned.
Qualifications & Experience
- Knowledge of cleaning techniques and sanitation standards.
- Knowledge of hotel safety, hygiene, and emergency procedures.
- Familiarity with cleaning chemicals and their safe use.
- Ability to operate housekeeping equipment such as vacuum cleaners and floor polishers.
Skills & Competencies
- Ability to make beds, clean bathrooms, replenish guest amenities, and handle laundry.
- Good attention to detail and organizational skills.
- Basic communication skills in English or the local language.
- Ability to work efficiently under time pressure.
- Ability to stand, walk, bend, lift, push, and carry supplies throughout the shift.
- Good physical health and stamina.
- Commitment to delivering high standards of cleanliness and guest satisfaction.
Additional Information
- Willingness to work shifts, including weekends and public holidays.