Housekeeping Attendant

Role Overview

Housekeeping Attendant at Accor. The role is based at a property location (specific location not stated in source).

Company Overview

Accor is a worldwide hospitality leader welcoming diverse talent. The company supports employee growth and learning, offering career development across multiple brands and properties globally.

Role Purpose

Deliver exceptional guest room cleaning and maintenance services while ensuring guest satisfaction, safety, and operational excellence through attention to detail and professional hospitality standards.

Key Responsibilities

Daily Operations & Preparation

• Retrieve assignment sheet from Housekeeping office.
• Attend communication meetings for your assigned section.
• Stock the trolley with proper quantities of guest amenities, cleaning supplies, mini bar items, and clean linen before starting work.
• Check and note all rooms displaying the MAKE UP sign.
• Check and note all rooms displaying the "Do Not Disturb" sign before end of shift and respect the DND sign.

Guest Service & Interactions

• Follow Key Issue no. 1: acknowledge guests immediately, establish eye contact, greet them in a friendly manner, and provide all guests with professional service.
• Leave all tasks when recognizing a guest to attend to them.
• Take note of all guest requests and instructions provided by the Housekeeping Supervisor.

Room Cleaning & Maintenance

• Clean bathrooms, walls, and bathtubs thoroughly, checking for hair.
• Replace fresh towels and amenities in guest rooms.
• Make up beds and clean bedrooms, removing any spots or hair from bed linen.
• Refill stationeries, matches, and mini bar items.
• Remove rotten flowers, wash flower vases, and place fresh flowers.
• Report any maintenance issues to Housekeeping.
• Follow hospitality key no. 3 while entering and leaving guest rooms.

Safety, Reporting & Shift Closure

• Personally supervise end-of-day closing of the service area.
• Ensure all equipment is in appropriate locations and no hazardous items are left around.
• Report to Housekeeping Supervisor if guest valuables are exposed.
• Communicate all relevant information to the next shift or supervisor to ensure smooth operations.

Qualifications & Experience

• Preferably one or more years of experience in the same role in a 4–5 star hotel.

Additional Information

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Access to learning programs through Accor Academies.
• Opportunity to develop talent and grow within your property and across the world.
• Ability to make a difference through Corporate Social Responsibility activities, including Planet 21.