وصف الوظيفة
Role Overview
Housekeeping Attendant at wasl (Viya), Golf Operations department. The role reports to the Golf Operations Supervisor or Junior Locker Room Supervisor and is based at one of Viya's golf and recreation facilities in the UAE.
Company Overview
Viya is the UAE's leading golf and hospitality management group operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, entertainment concepts, and digital platforms. The group operates Emirates Golf Club, Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, Viya Fit, and Viya Padel. Viya is part of wasl Hospitality & Leisure and is recognized as a guardian of golfing heritage and a leader in modern hospitality, supported by the Viya App, a loyalty-driven digital platform. Viya has a thriving, multicultural workforce representing over 80 nationalities, including Emiratis and expatriates.
Role Purpose
To provide a well-presented and efficient locker room service for members and guests using golf and recreation facilities, maintaining high standards of cleanliness, organization, and customer service.
Key Responsibilities
Locker Room Maintenance and Hygiene
- Maintain the locker room in a clean and tidy condition at all times.
- Ensure all floors and shower cubicles are regularly washed and dried.
- Keep all sink top areas tidy and neatly presented for use.
- Collect all used towels immediately after use.
- Ensure towel stock is returned from the laundry in time to prevent shortages.
- Display all provided signage as required and appropriate.
Supply and Equipment Management
- Ensure a sufficient supply of toiletries is always available for use.
- Submit requisitions from Stores ahead of when any replacement is necessary.
- Ensure all soap and shampoo dispensers are full and in good working order.
- Ensure sauna and/or steam room equipment is switched on and off at the appropriate time.
- Report any problems with sauna or steam room equipment immediately to the Engineering Department.
Member and Guest Services
- Offer daily use lockers to non-members only after relevant paperwork is completed by the guest.
- Provide a shoe cleaning service when requested.
- Be fully aware of the Club's lost and found procedures.
- Encourage all members and guests to keep valuables in lockers.
- Liaise with the Membership Secretary regarding member locker usage and payments.
- Interact with guests from different countries and cultures.
Policies and Compliance
- Maintain a smart and professional appearance at all times, adhering to company dress standards including name badge.
- Ensure any rules and regulations applying to the locker room are followed.
- Enforce who is permitted to use locker room facilities and the importance of using discretion whilst changing.
- Be aware of Dubai Golf Mission, Vision and Values.
- Apply the 4 Service Steps throughout serving internal and external customers.
- Read, understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- Immediately report all Information Security breaches, events, weaknesses, or incidents (actual or suspected) to the IT Service Desk.
- Cooperate, coordinate and share information with Internal/External Audit teams as appropriate and applicable.
Organizational Contribution
- Participate in various extra activities contributing towards individual and organizational growth in line with the Club's strive for continuous improvement.
- Represent the department or a group in various committees such as the Staff Committee, Green Theme (environmental), Food Committee, or Sport Committee.
- Be trained as a Fire Marshall or First Aider.
Qualifications & Experience
- Grade VIII and above.
Skills & Competencies
- Excellent communication skills.
- Good command of the English language.
- Team player with the ability to interact with guests from different countries and cultures.
- Desire to provide a high level of customer service.