Housekeeping Administrator at InterContinental Dubai Marina

Role Overview

Housekeeping Administrator at InterContinental Dubai Marina, operated by IHG Hotels and Resorts, located in Dubai Marina, United Arab Emirates.

Company Overview

InterContinental Dubai Marina is a Five Star luxury hotel and residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space, and restaurants and bars. The hotel staff represents over 30 languages and countries, weaving together an international five-star presence. IHG Hotels and Resorts is the world's largest family of luxury hotels.

Role Purpose

Coordinate daily housekeeping operations to maintain the highest standards of cleanliness, guest satisfaction, and operational efficiency across the hotel's 328 rooms and suites. Support the housekeeping department through administrative oversight, inventory management, scheduling, and communication with other departments and the Front Office.

Key Responsibilities

Operations & Coordination

• Coordinate daily housekeeping operations and communicate room priorities with the Front Office.
• Update and maintain accurate room status in the Property Management System (PMS).
• Investigate and resolve room status discrepancies.
• Prepare daily reports, room assignment sheets, and productivity reports.
• Organize and maintain the cleanliness of the office.

Guest & Communication Services

• Answer departmental telephone calls and respond promptly to guest requests.
• Ensure all departmental communication is properly documented and distributed.
• Maintain confidentiality of guest and hotel information.

Records & Documentation

• Maintain housekeeping records, filing systems, and departmental documentation.
• Assist with payroll administration, attendance records, leave tracking, and scheduling.

Inventory & Procurement

• Raise and monitor purchase requests and maintain inventory records for housekeeping supplies.

Cross-Departmental Coordination

• Coordinate with Engineering for maintenance requests and follow up until completion.
• Liaise with Rooms for Pest Control, Carpet and Upholstery cleaning, PPM, and Deep Cleaning rooms.

Compliance & Development

• Ensure compliance with IHG brand standards, health and safety regulations, and hotel policies.
• Attend departmental meetings and training sessions.
• Assist with special projects, deep cleaning schedules, and audits when required.

Qualifications & Experience

• 3 years in a housekeeping environment, with a minimum of 1–2 years in the role of Housekeeping Administrator or Coordinator.

Skills & Competencies

• Strong attention to detail and ability to perform repetitive tasks efficiently.
• Professional demeanor and excellent customer service skills.

Additional Information

• Work in a dynamic, high-energy environment with variety in daily tasks.
• Receive mentorship and have opportunities for career growth.
• Staff discounts and room discounts provided.
• Training and development support included.
• IHG Hotels and Resorts provides equal employment opportunities and promotes a culture of trust, support, and acceptance, welcoming different backgrounds, experiences, and perspectives.
• Wellbeing support available through the myWellbeing framework, addressing health, lifestyle, and workplace wellness.