Hotel Manager (Saudi National) – Executive Office – Jumeirah Jabal Omar

Role Overview

Hotel Manager (Saudi National) – Executive Office at Jumeirah Jabal Omar, located in Makkah, Saudi Arabia.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding. The company operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since 1999, Jumeirah has been renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences, including properties such as Jumeirah Burj Al Arab, Jumeirah Olhahali Island, Jumeirah Capri Palace, and Jumeirah Carlton Tower. The brand is synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences.

Jumeirah Jabal Omar Makkah is located minutes from Masjid Al Haram and offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features multiple dining venues, retail outlets, a gym, executive lounge, and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

Role Purpose

The Hotel Manager works under the General Manager to drive operational excellence, revenue management, and guest satisfaction across all hotel functions while ensuring compliance with Group standards and strategic objectives.

Key Responsibilities

Commercial & Revenue Strategy

• Assist the General Manager in implementing the property's commercial and revenue management strategy in line with Group Operations' strategic objectives.
• Evaluate changes in guest needs, guest mix, and competitive set.
• Recommend appropriate products, services, and operational changes to ensure high levels of occupancy and profitability.
• Direct the preparation and consolidation of the operations budget.
• Monitor financial performance versus budget so that the Group is aware of anticipated costs and areas of unsatisfactory performance.
• Capitalize on potential performance improvement opportunities.

Operations & Leadership

• Lead core operational activities, including room management, food and beverage operations, housekeeping, engineering, and front office.
• Conduct frequent and thorough inspections of different hotel operations.
• Facilitate team meetings.
• Manage guest requests and feedback.
• Monitor services while focusing on operational excellence, maximizing profitability, and compliance with policies.
• Lead the hotel in the absence of the General Manager and ensure seamless and smooth functioning of hotel operations.

Compliance & Standards

• Drive and implement audit and compliance strategies with all SBU-specific standard operating procedures, practices, and policies.
• Enable exceptional guest experiences in line with Jumeirah standards.

Guest Experience & Service

• Monitor and emphasize guest services standards.
• Oversee guest service feedback channels.
• Regularly verify individual guests' satisfaction levels to reinforce guest centricity.
• Foster continuous improvement of guest services options and delivery.
• Ensure provision of a world-class guest experience.

Team Management & Development

• Manage performance issues that arise within operational departments.
• Train, develop, coach, and counsel departmental team members and managers.
• Conduct performance evaluations.
• Resolve problems.

Qualifications & Experience

• Minimum 8–10 years of experience in luxury hotel operations.
• At least 3–5 years in a Hotel Manager or senior operational leadership role within a luxury 5-star hotel.
• Bachelor's degree in hospitality management, Business Administration, or a related field from an accredited university.

Skills & Competencies

• Strong leadership, operational, and financial management skills.
• Proven track record of driving guest satisfaction and business performance.
• Excellent knowledge of hotel operations, quality standards, and luxury hospitality service.
• Fluent in English.
• Arabic is an advantage.
• Excellent communication, leadership, and decision-making skills.
• Ability to lead cross-functional teams in a fast-paced luxury environment.

Additional Information

• Attractive salary, paid in Saudi Riyals (SAR).
• Generous food and beverage benefits.
• Reduced hotel rates across Jumeirah properties globally.
• Excellent leave packages.
• Excellent health care packages.
• Flights home.
• Additional employee benefits.