Hotel Manager

Role Overview

Hotel Manager at Marriott, reporting to the General Manager and serving as strategic business leader of property operations across all departments.

Role Purpose

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Develops and implements the operations strategy while ensuring implementation of the brand service strategy and brand initiatives. Ensures operations meet the brand's target customer needs, focuses on growing revenues, maximizes financial performance, and delivers a return on investment.

Key Responsibilities

Managing Profitability and Departmental Budgets

• Keep operations team focused on critical components of operations to drive guest satisfaction and desired financial results.
• Review financial reports and statements to determine how Operations is performing against budget.
• Ensure capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Work with direct reports to determine areas of concern and establish ways to improve departmental financial performance.
• Strive to maintain profit margins without compromising guest or employee satisfaction.
• Identify and analyze operational challenges and facilitate development of solutions to prevent reoccurrence.
• Coach and support operations team to effectively manage occupancy, rate, wages, and controllable expenses.
• Review the Wage Progress Report and compare budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
• Develop an operational strategy aligned with the brand's business strategy and lead its execution.
• Make and execute key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations

• Improve service performance across all operational areas.
• Communicate a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensure brand and regional business initiatives are implemented and communicate follow-up actions to team as necessary.
• Ensure core elements of the service strategy are in place to produce desired results.
• Ensure all operational areas have an atmosphere conducive to the overall guest experience.
• Tour building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

• Establish a vision for product and service delivery on property.
• Champion the brand's service vision for product and service delivery and ensure alignment amongst the property leadership team.
• Ensure employees are treated fairly and equitably.
• Foster employee commitment to providing excellent service, participate in daily stand-up meetings, and model desired service behaviors in all interactions with guests and employees.

Managing and Conducting Human Resources Activities

• Observe service behaviors of employees and provide feedback to individuals and/or managers.
• Hire operations management team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
• Conduct annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilize an "open door" policy and review employee satisfaction results to identify and address employee problems or concerns.
• Stay knowledgeable of leadership talent in the property.

Qualifications & Experience

• 3-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; plus 8 years' experience in management operations, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; plus 6 years' experience in management operations, sales and marketing, or related professional area.

Skills & Competencies

• Arabic language proficiency (advantage).

Additional Information

• Commercial experience is preferred.
• GCC experience is preferred.
• Oversees Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management, where applicable.
• Works with direct reports (Executive Committee members and department heads) to develop and implement operations strategy.
• Member of the Executive Committee.
• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.