Hotel Cleanliness Supervisor

Role Overview

Hotel Cleanliness Supervisor at Marriott International, St. Regis Hotels & Resorts.

Company Overview

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. The brand has remained committed to an uncompromising level of bespoke and anticipatory service for all guests, delivered by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as signature Butler Service.

Role Purpose

Inspect guest rooms and public areas after cleaning to ensure quality standards are met. Manage housekeeping operations by coordinating room status, prioritizing cleaning tasks, and communicating with multiple departments to maintain service excellence.

Key Responsibilities

Quality Assurance & Inspections

• Inspect guest rooms, public areas, pool, and other spaces after being cleaned by Housekeeping staff to ensure quality standards.
• Determine discrepant rooms and prioritize room cleaning accordingly.
• Document and resolve issues with discrepant rooms in coordination with the Front Desk.
• Ensure adherence to quality expectations and standards.

Operations & Coordination

• Run sold room reports and verify room status.
• Update status of departing guest rooms.
• Prepare, distribute, and communicate changes in room assignments.
• Act as liaison to coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Assist Housekeeping management in managing daily activities.
• Communicate issues to next shift.

People Management

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Develop and maintain positive working relationships with others.
• Listen and respond appropriately to concerns of other employees.

Guest Service

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.

Compliance & Safety

• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Administration

• Complete required paperwork.
• Enter and locate work-related information using computers and point of sale systems.
• Read and visually verify information in a variety of formats.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Skills & Competencies

• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Use computers and point of sale systems.
• Read and visually verify information in a variety of formats including small print.

Additional Information

• Perform other reasonable job duties as requested by Supervisors.
• Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.