Hotel Cleanliness Supervisor

Role Overview

Hotel Cleanliness Supervisor at Marriott. This role oversees housekeeping quality and room status management across guest rooms and public areas.

Role Purpose

Inspect cleaned guest rooms and public areas to ensure compliance with quality standards, manage room status and assignments, and assist housekeeping management in coordinating daily operations across multiple departments while maintaining safety and service excellence.

Key Responsibilities

Quality Inspection & Standards

• Inspect guest rooms, public areas, pool, and other spaces after cleaning by housekeepers to ensure quality standards are met.
• Determine discrepant rooms and prioritize cleaning accordingly.
• Ensure adherence to quality expectations and standards.

Room Status & Reporting

• Run sold room reports and verify room status.
• Update status of departing guest rooms.
• Prepare and distribute room assignments and communicate changes.

Coordination & Liaison

• Act as liaison to coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Communicate issues to next shift.

Administrative & Documentation

• Complete required paperwork.
• Enter and locate work-related information using computers and point of sale systems.
• Read and visually verify information in a variety of formats.

Staff Management & Development

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Develop and maintain positive working relationships with others.
• Listen and respond appropriately to concerns of other employees.

Guest Service & Company Standards

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Ensure uniform and personal appearance are clean and professional.

Safety, Compliance & Asset Protection

• Follow all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Skills & Competencies

• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and point of sale systems.

Additional Information

• Perform other reasonable job duties as requested by supervisors.
• Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.