وصف الوظيفة
Role Overview
Hotel Cleanliness Supervisor at Marriott. The role is based at a hotel property where you will oversee housekeeping quality standards and coordinate cleaning operations across guest rooms, public areas, and facilities.
Role Purpose
Inspect guest rooms and public areas to ensure cleaning quality standards are met. Manage room status reporting, identify and prioritize discrepant rooms, and serve as a liaison between Housekeeping, Engineering, Front Office, and Laundry to coordinate daily operations.
Key Responsibilities
Quality Inspection & Room Status
- Inspect guest rooms, public areas, pool, and other areas after being cleaned by Housekeeping staff to ensure quality standards are met.
- Run sold room reports and verify room status.
- Determine discrepant rooms and prioritize room cleaning accordingly.
- Update status of departing guest rooms.
- Document and resolve issues with discrepant rooms in coordination with the Front Desk.
Operations & Coordination
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Prepare, distribute, and communicate changes in room assignments.
- Communicate issues to the next shift.
- Complete required paperwork.
Staff Management
- Assist management in hiring, training, and scheduling employees.
- Evaluate, counsel, discipline, and motivate employees.
- Coach employees to support professional development.
Safety, Compliance & Guest Service
- Follow all company, safety, and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Physical Demands
- Move, lift, carry, and place objects weighing 55 pounds or less without assistance and in excess of 55 pounds with assistance.
- Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Enter and locate work-related information using computers and point of sale systems.
- Read and visually verify information in a variety of formats, including small print.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications & Experience
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
Additional Information
Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.