Hostess / Receptionist

Role Overview

Hostess / Receptionist at RISE Enterprise, a luxury cafe in Riyadh. This role is the elegant ambassador and focal point of the guest experience, managing arrival to departure and maintaining sophisticated first impressions.

Role Purpose

Create an exceptional guest experience by seamlessly managing reservations, controlling dining flow, and maintaining the impeccable service standards and presentation expected in Riyadh's premium hospitality sector.

Key Responsibilities

Guest Experience & Service

• Deliver a warm, elegant, and professional welcome and farewell to all guests, creating an exceptional first and last impression.
• Proactively address guest concerns related to seating or reservations while serving as a knowledgeable brand and menu ambassador.
• Handle all guest inquiries, booking requests, and special arrangements with polished etiquette and accuracy.

Operations & Flow Management

• Manage table reservations and digital waitlist systems to optimize seating flow and minimize guest wait times.
• Coordinate seating distribution across the dining area, ensuring balanced table allocation among service staff and seamless handling of VIP arrivals, large groups, and special occasions.

Standards & Presentation

• Maintain an immaculate reception area, entrance, and waiting lounge while upholding impeccable personal grooming standards aligned with the luxury brand image.

Administration

• Support management with light administrative tasks, including daily reservation sheets and guest correspondence filing.

Qualifications & Experience

• Minimum 1 year of experience in a high-profile customer-facing role, such as Hostess, Customer Service, Receptionist, or in luxury retail or hotel front office.
• Impeccable, elegant presentation and professional demeanor.
• Fluency in English is mandatory for serving diverse international clientele.
• Proficiency in Arabic is highly preferred (but not required) and will be viewed as a significant asset for local guest interaction.

Skills & Competencies

• Exceptional interpersonal and communication skills with polished telephone and email etiquette.
• Proficiency in managing digital reservation systems.
• Ability to multi-task in a fast-paced environment.