وصف الوظيفة
Role Overview
Hostess at Anantara Mina Al Arab Ras Al Khaimah Resort, a global luxury hotel and resort brand rooted in Thai culture. The resort is located in Ras Al Khaimah, UAE, offering overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand, rooted in Thai culture with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning "without end," the brand embodies freedom, movement, and harmony. The company has expanded across the world, welcoming guests in captivating locales from pristine beaches and private islands to ancient sites and vibrant metropolises.
Role Purpose
To greet, seat, and welcome guests in the restaurant with warm and friendly hospitality, set the tone for their entire experience, and ensure a smooth-running front-of-house operation through teamwork, attention to detail, and professional service standards.
Key Responsibilities
Guest Service & Hospitality
- Greet and seat guests in the restaurant in a warm and friendly manner.
- Perform every guest interaction in a friendly and welcoming manner.
- Check with guests to get feedback on the quality of their experience.
- Handle guest inquiries and resolve minor complaints.
Operations & Standards
- Work as a team with colleagues to ensure timely service and smooth-running operation.
- Understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, operations, personal discipline, and grooming.
- Maintain professional telephone etiquette and perfect understanding of reservations policies and procedures.
- Be completely familiar with the services offered in the restaurant and throughout the hotel.
- Ensure that the front of the restaurant is always covered and the entrance is welcoming and attractive.
- Check each table to ensure it is clean and fully set up before guests are seated.
Problem-Solving & Support
- Share any problems that arise with outlet managers, but try to take care of the problem at once.
- Pitch in and help in service whenever the need arises.
- Work with the Cashier and relieve Cashiers on break.
Administration & Additional Duties
- Manage reservations and seating arrangements.
- Perform related duties and special projects as assigned.
Qualifications & Experience
- Excellent customer service and interpersonal skills.
- Ability to manage reservations and seating arrangements.
- Familiarity with reservation systems and POS software.
- Basic telephone etiquette and administrative skills.
Skills & Competencies
- Strong verbal communication skills.
- Friendly, welcoming, and professional demeanor.
- Positive attitude and professional appearance.
- Excellent grooming and presentation.
- Strong organizational and multitasking abilities.
- Ability to remain calm under pressure during busy service periods.
- Strong attention to detail.