Hostess

Role Overview

Hostess at Hilton. This role is based at a Hilton hotel location.

Role Purpose

As a Hostess, you deliver exceptional guest and member experiences by providing friendly, timely, and efficient food and drink service while spreading the light and warmth of hospitality.

Key Responsibilities

Guest Service

• Serve guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience.
• Manage guest queries in a friendly, timely, and efficient manner.
• Assist callers courteously and promptly, taking messages as necessary that are legible and accurate, and passing them on to the appropriate person without delay.

Knowledge & Standards

• Maintain extensive knowledge of menu offerings and all products.
• Demonstrate good knowledge of the restaurant's sitting arrangements.
• Practice Hilton Grooming standards including uniform dress code, cleanliness, and personal hygiene.

Compliance & Safety

• Follow correct reporting procedures if faced with issues.
• Comply with hotel security, fire regulations, and all health and safety legislation.

Additional Information

Hilton is an award-winning global hospitality leader that has welcomed more than 3 billion guests worldwide. The company is recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune and maintains a company-wide commitment to providing the best stay for every guest.

Hilton invests in Team Members' wellbeing and offers the following benefits, subject to eligibility and location:

• Incredible travel perks through the Go Hilton travel program, including 110 nights of deeply discounted travel with room rates as low as $40 USD per night at world-class hotels.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Crisis Concierge support offering compassionate assistance during times of loss, including practical support and emotional care.
• Mental health resources through the Care for All hub, with free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members in many countries.

Benefits availability may vary depending on Team Member location and employment terms and conditions.