وصف الوظيفة
Role Overview
Hostess at NH Collection Dubai The Palm, a premium hotel restaurant operated by Minor International. Location: NH Collection Dubai The Palm.
Company Overview
NH Collection Hotels & Resorts operates captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. The hotels feature eclectic-elegant atmosphere designed to evoke extraordinary feelings through stimulating details. The brand welcomes business travellers, friends, and couples seeking premium service, and crafts experiences centred on wellbeing, gastronomy, culture, and pure indulgence.
Role Purpose
As the first point of contact for restaurant guests, the Hostess creates a positive first impression and ensures a smooth and memorable dining experience through warm hospitality and efficient coordination with the Food & Beverage team.
Key Responsibilities
Guest Welcome & Seating
- Welcome and greet guests in a warm, friendly, and professional manner.
- Manage restaurant reservations, guest arrivals, and seating arrangements efficiently.
- Escort guests to their tables and present menus when required.
- Monitor table availability and coordinate closely with the service team to ensure smooth seating flow.
Guest Recognition & Service
- Recognize returning guests and special occasions and communicate relevant information to the team.
- Assist with guest requests, feedback, and concerns and escalate when necessary.
Operations & Coordination
- Maintain accurate knowledge of outlet operating hours, menus, promotions, and hotel facilities.
- Answer telephone inquiries and handle reservation requests professionally.
- Maintain a clean, organized, and professional reception and entrance area.
- Coordinate effectively with the Restaurant Manager, Supervisors, Kitchen, and service team.
- Follow hotel grooming, hygiene, health and safety, and service standards.
- Perform other duties as assigned by the Outlet Management team.
Qualifications & Experience
- Previous experience in a restaurant, hotel, or hospitality environment is preferred.
- Warm, confident, and outgoing personality with a passion for guest service.
- Excellent communication and interpersonal skills.
- Good command of written and spoken English; additional languages are an advantage.
- Strong organizational skills and attention to detail.
- Ability to remain professional and composed during busy periods.
- Well-groomed with a professional appearance.
- Flexible to work shifts, weekends, and public holidays.