Hostess

Role Overview

Hostess position at Rixos Premium Qetaifan Island North, operated by Accor. The role is responsible for ensuring a high quality of service in greeting and assisting guests, with familiarity of restaurant menus and ability to upsell.

Company Overview

Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. The property features five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, positioning itself as the ultimate multi-inclusive vacation destination.

Role Purpose

To deliver exceptional guest experiences by welcoming visitors, managing seating and reservations, providing accurate information about food and beverage offerings, and maintaining professional service standards throughout their visit.

Key Responsibilities

Guest Service and Welcome

• Welcome guests to the venue and consistently offer professional, friendly, and engaging service.
• Greet guests upon their departure.
• Escort guests to dining or bar areas.
• Coordinate with the team about available seating options.

Operations and Information Management

• Provide accurate wait times and monitor waiting lists to assist guests regarding all food and beverage menu items in an informative and helpful way.
• Manage reservations.
• Have full knowledge of food and beverages list and promotions.
• Provide menus and announce the waiter or waitress's name following outlet policies, procedures, and service standards.

Safety and Compliance

• Follow all safety and sanitation policies when communicating with guests.

Qualifications & Experience

• High School Diploma.
• Previous Hostess experience is an asset.
• Basic Food Safety Certificate.

Skills & Competencies

• Knowledge about the Point-of-Sale System is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.