Hostess / Karma by Budha Bar

Role Overview

Hostess at Karma by Budha Bar, Hilton. This role welcomes and seats guests, manages reservations, and delivers exceptional hospitality throughout the dining experience.

Role Purpose

As a Hostess, you deliver memorable guest experiences by creating positive first impressions, managing seating operations efficiently, and coordinating with the service team to ensure smooth, warm hospitality that defines every stay.

Key Responsibilities

Guest Welcome & Seating

• Welcome and warmly greet all guests upon arrival, creating a positive first impression.
• Manage the reception and seating of guests in a friendly, professional, and efficient manner.
• Escort guests to their tables and provide menus while ensuring the dining area is properly presented.
• Assist with guest recognition and provide personalized service to repeat guests, VIPs, and special occasions.

Reservation & Table Management

• Manage table reservations, walk-ins, waiting lists, and seating arrangements effectively.
• Monitor table availability and ensure efficient rotation of tables during busy periods.
• Maintain accurate reservation records and communicate any special requests or VIP arrangements to the relevant team.

Guest Service & Communication

• Answer guest inquiries regarding menus, restaurant facilities, promotions, and operating hours.
• Maintain a thorough knowledge of the restaurant's menu, promotions, facilities, and hotel services.
• Handle guest feedback, requests, and concerns professionally and escalate issues to the supervisor or manager when required.
• Maintain professional communication and positive relationships with guests and colleagues.

Coordination & Support

• Coordinate closely with the Restaurant Manager, Service Team, Kitchen, and other departments to ensure smooth operations.
• Support the service team during busy periods, including assisting with menus, beverages, and basic guest requirements where appropriate.

Facilities & Standards

• Ensure the entrance, hostess desk, waiting area, and surrounding areas are clean, organized, and presentable at all times.
• Follow all hotel standards, brand standards, grooming requirements, health and safety procedures, and service guidelines.
• Perform any other reasonable duties assigned by the Restaurant Manager or Supervisor.

Skills & Competencies

• Strong hospitality mindset with passion for delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Professional demeanor and positive attitude.
• Ability to work efficiently in a fast-paced environment.
• Organizational and time management skills.
• Teamwork and collaboration abilities.

Additional Information

Hilton is an award-winning workplace recognized by Great Place to Work and Fortune on the World's Best Workplaces list. The company is committed to supporting team members' career development and provides opportunities for growth across its global portfolio of brands.