Hostess

Role Overview

Hostess at Marriott, St. Regis Hotels & Resorts. The position involves delivering exceptional guest service in a luxury hospitality environment, creating memorable dining experiences through attentive service and operational excellence.

Company Overview

St. Regis Hotels & Resorts combines timeless glamour with a vanguard spirit, operating more than 50 luxury hotels and resorts in premier locations worldwide. The brand, founded by John Jacob Astor IV in New York at the dawn of the twentieth century, is committed to delivering exquisite experiences through bespoke and anticipatory service, signature Butler Service, and gracious hospitality. St. Regis is part of Marriott International's portfolio of brands.

Role Purpose

As a Guest Service Expert, you will take the initiative to deliver a wide range of services that make guest meals memorable and unique. You will manage all aspects of the dining experience—from table preparation to guest interaction to kitchen coordination—ensuring transactions feel like part of an intentional, high-quality experience rather than transactional service.

Key Responsibilities

Guest Service & Experience

• Deliver a wide range of services to ensure guests enjoy their meal.
• Interact with and serve guests throughout their dining experience.
• Communicate with the kitchen to coordinate service.
• Set tables according to service standards.
• Take a hands-on approach to all work duties as assigned.

Operations & Maintenance

• Clean work areas and supplies to maintain a safe, hygienic environment.
• Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance.
• Stand, sit, or walk for extended periods, including movement over sloping, uneven, or slippery surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping as required.

Standards & Compliance

• Create a safe workplace through awareness and adherence to safety practices.
• Follow all company policies and procedures.
• Uphold quality standards in all guest interactions and operational tasks.
• Maintain professional uniform, personal appearance, and communications at all times.
• Manage the menu by reading and visually verifying information for guest communication.
• Complete other reasonable job duties as requested.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent preferred.
• Related Work Experience: Less than 1 year of related work experience preferred.
• Supervisory Experience: None required.
• License or Certification: None required.

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.