وصف الوظيفة
Role Overview
Hostess at Anantara The Palm Dubai Resort, a global luxury hotel and resort brand rooted in Thai culture and committed to authentic hospitality.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand. The company operates properties across the world in captivating locales ranging from pristine beaches and private islands to ancient sites and vibrant metropolises. The brand is rooted in Thai culture with an intrinsic sense of authentic hospitality, inspired by the Sanskrit word meaning "without end," embodying freedom, movement, and harmony.
Role Purpose
To deliver warm, welcoming hospitality at the restaurant entrance and throughout the guest experience by greeting and seating guests, maintaining professional service standards, and ensuring smooth daily operations in collaboration with the team.
Key Responsibilities
Guest Service & Hospitality
- Greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
- Perform every guest interaction in a friendly and welcoming manner.
- Check with guests to get feedback on the quality of their experience.
- Share any problems that arise with outlet managers but try to take care of the problem at once.
Restaurant Operations
- Ensure that the front of the restaurant is always covered and that the entrance to the restaurant is as welcoming and attractive as possible.
- Check each table to ensure that it is clean and fully set up before any guests are seated at the table.
- Maintain professional telephone etiquette and a perfect understanding of reservations policies and procedures.
- Be completely familiar with the services offered in the restaurant and throughout the hotel.
Team Collaboration & Support
- Work as a team with colleagues to ensure timely service and a smooth-running operation.
- Pitch in and help in service whenever the need arises.
- Work with the Cashier and relieve Cashiers on break.
Compliance & Standards
- Understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.