وصف الوظيفة
Role Overview
Food & Beverage Hostess at Hilton. This role welcomes guests and delivers exceptional hospitality by creating memorable dining experiences.
Role Purpose
As a Food & Beverage Hostess, you spread the light and warmth of hospitality by welcoming guests, facilitating their meal service, and ensuring every interaction reflects Hilton's commitment to exceptional guest experiences.
Key Responsibilities
Guest Experience
- Delight guests by bringing an upbeat and friendly attitude to all guest interactions
- Proactively look for ways to make each guest's meal experience special
- Welcome guests with warmth and attentiveness
Menu & Service Knowledge
- Master the details of all menu items, promotions, and specials
- Help guests and answer questions with confidence
- Learn and communicate menu information accurately
Food & Beverage Operations
- Take food and beverage orders from guests
- Enter orders into the point-of-sale system
- Deliver completed orders promptly with attention to detail
- Manage the food service station to ensure it is fully stocked, clean, and organized
Compliance & Standards
- Maintain compliance with health, safety, sanitation, and alcohol awareness regulations
- Ensure the highest standards of guest and team member well-being
Qualifications & Experience
No specific education, certification, or prior experience requirements are stated in this posting.
Skills & Competencies
- Upbeat and friendly demeanor
- Attention to detail
- Point-of-sale system proficiency
- Knowledge of hospitality service standards
- Ability to work efficiently in a fast-paced environment
Additional Information
Hilton is recognized on the World's Best Workplaces list by Great Place to Work and Fortune. The company operates a suite of world-class brands and has welcomed more than 3 billion guests worldwide. Hilton supports career development and advancement opportunities for team members.
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