Hostess (Arabic Speaker) l DoubleTree by Hilton Sharjah Waterfront Hotel & Residences

Role Overview

Hostess (Arabic Speaker) at DoubleTree by Hilton Sharjah Waterfront Hotel & Residences. This role is part of the Hotels team and focuses on delivering exceptional hospitality and managing seamless banquet and restaurant operations.

Role Purpose

As a Hostess, you oversee the execution of daily banquet operations and spread the light and warmth of hospitality by delivering memorable experiences that make every guest's stay exceptional. You are the first point of contact for guests, setting the tone for their visit through warm, professional service aligned with Hilton hospitality standards.

Key Responsibilities

Guest Greeting & First Impressions

• Greet all guests warmly and professionally upon arrival, ensuring a positive first impression in line with Hilton hospitality standards.
• Escort guests to their tables in a friendly and courteous manner, presenting menus and providing initial assistance as required.

Reservations & Seating Management

• Manage guest reservations, walk-ins, and seating arrangements efficiently to optimize table turnover and guest satisfaction.
• Support in maintaining accurate reservation records and updating seating charts as required.
• Monitor and manage waitlists during peak periods, providing accurate wait time information and ensuring guest comfort.

Guest Service & Problem Resolution

• Handle guest inquiries, requests, and complaints promptly and professionally, escalating where necessary to ensure resolution.
• Demonstrate full knowledge of outlet operations, promotions, and Hilton standards to enhance the guest experience.

Operational Coordination

• Maintain clear communication with the Food & Beverage service team to ensure smooth coordination of table allocations and service flow.
• Maintain cleanliness, organization, and presentation of the reception, host stand, and restaurant entrance areas.
• Ensure compliance with all brand standards, health & safety, and hygiene regulations at all times.

Team & Culture

• Contribute to team spirit and a positive working environment, supporting colleagues to achieve excellent guest satisfaction scores.

Qualifications & Experience

• Previous experience in Food & Beverage, Front Office, or Guest Service role, preferably in a 4 or 5-star hotel environment.
• Basic knowledge of restaurant reservation systems and seating management is an advantage.

Skills & Competencies

• Strong interpersonal and communication skills with a warm, friendly, and professional demeanor.
• Ability to deliver excellent guest service and create positive first impressions in line with Hilton hospitality standards.
• Good organizational and multitasking skills with attention to detail in a fast-paced environment.
• Team player with a proactive attitude and willingness to support colleagues.
• Good command of English; additional languages are an advantage.
• Arabic language proficiency (as indicated by the role title).

Additional Information

• Ability to work flexible shifts, including weekends, evenings, and holidays.
• Well-groomed and professional appearance at all times in accordance with brand standards.
• Core values required: passion for hospitality, integrity, leadership, teamwork, ownership, and focus on the present moment with urgency and discipline.