وصف الوظيفة
Role Overview
Hostess at Qasr Al Sarab Desert Resort By Anantara, part of Anantara Hotels & Resorts, a global luxury hotel and resort brand.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense of authentic hospitality. Founded in 2001 in Thailand, the company has expanded across the world, welcoming guests in captivating locales including pristine beaches, private islands, ancient sites, and vibrant metropolises. The brand is inspired by the Sanskrit word meaning "without end," embodying freedom, movement, and harmony.
Role Purpose
To create a warm and welcoming first impression for restaurant guests, manage seating and table readiness, maintain professional service standards, and support smooth restaurant operations through attentive hospitality and teamwork.
Key Responsibilities
Guest Service & Hospitality
- Greet and seat guests in the restaurant in a warm and friendly manner, setting the tone of welcoming hospitality that will continue during the entire guest experience.
- Perform every guest interaction in a friendly and welcoming manner.
- Check with guests to get feedback on the quality of their experience.
Operations & Maintenance
- Work as a team with colleagues to ensure timely service and a smooth running operation.
- Maintain professional telephone etiquette and a perfect understanding of reservation policies and procedures.
- Ensure that the front of the restaurant is always covered and that the entrance to the restaurant is as welcoming and attractive as possible.
- Check each table to ensure that it is clean and fully set up before any guests are seated at the table.
- Understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
Problem Resolution & Support
- Share any problems that arise with outlet managers, but try to take care of the problem at once.
- Pitch in and help in service whenever the need arises.
Additional Duties
- Work in a cashier function and closing tables.
- Be completely familiar with the services offered in the restaurant and throughout the hotel.