وصف الوظيفة
Role Overview
Host / Hostess - Gaming Marketing at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE.
Company Overview
Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027, located 50 miles from Dubai International Airport in Ras Al Khaimah. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges and bars, a theater, and a beach club. Additional facilities include multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
Role Purpose
Support the Gaming Marketing team in managing relationships with assigned domestic guests, coordinating their reservations and amenities, and delivering seamless luxury service experiences while maintaining CRM records and ensuring compliance with Wynn Resorts standards and UAE regulations.
Key Responsibilities
Guest Relations & Relationship Management
- Assist the Executive Host in managing relationships with assigned domestic guests, ensuring their needs and preferences are met.
- Provide frontline support to guests, handling inquiries and requests with professionalism and discretion.
- Build and maintain rapport with guests through strong interpersonal engagement.
Reservations & Coordination
- Coordinate guest reservations for accommodation, dining, entertainment, transportation, and special amenities.
- Maintain accurate guest records, preferences, and service requests in CRM and related systems.
Marketing & Programming Support
- Support the execution of domestic marketing promotions, loyalty programs, and exclusive events.
- Monitor guest activity and provide updates to the Executive Host to support player development strategies.
Departmental Collaboration
- Collaborate with Gaming Marketing, VIP Services, and other resort departments to deliver seamless guest experiences.
Compliance & Standards
- Uphold Wynn Resorts' service standards, data privacy requirements, and UAE regulatory compliance.
Qualifications & Experience
- Bachelor's degree in Hospitality, Marketing, Business Administration, or related field (preferred).
- 1–3 years of experience in hospitality, luxury service, or guest relations, ideally within the UAE market.
Skills & Competencies
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite.
- Experience with CRM or hospitality systems (advantage).
- Fluency in English.
- Proficiency in Arabic or other regional languages (highly valued).
- Professional, polished demeanor with a passion for luxury service and guest satisfaction.
Additional Information
- Salary paid in Dirhams (AED), the local currency of the UAE.
- Excellent leave policy.
- Healthcare package.
- Incentive programs and other employee benefits.
- Flexibility to work evenings, weekends, and holidays as required by guests and business needs.