وصف الوظيفة
Role Overview
Helpdesk Operator for Qatar operations at VAM Systems, a Business Consulting, IT Technology Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore and India.
Company Overview
VAM Systems is a Business Consulting, IT Technology Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore and India.
Role Purpose
Provide technical support and helpdesk services to users, utilizing ITIL standards and Service Desk systems to resolve issues and maintain service quality.
Key Responsibilities
Customer Support
- Deliver customer support services to end users.
- Communicate effectively with customers regarding technical issues and resolutions.
Qualifications & Experience
- 2 to 3 years' experience as a helpdesk operator.
- Experience with ITIL standards using Service Desk helpdesk system.
- Bachelor's degree in Computer Science, Technical Diploma in Computer or IT, or related discipline.
Skills & Competencies
- Good communication skills.
- Customer support services experience.
Additional Information
- Joining timeframe: 30 days.
- Selected candidates will join VAM Systems - Qatar and be deputed to one of the leading organizations in Qatar.
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