وصف الوظيفة
Role Overview
Heart of the House at Marriott International. The Ritz-Carlton. Location not specified.
Company Overview
The Ritz-Carlton operates more than 100 award-winning properties worldwide. The organization is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. The Ritz-Carlton is part of the Marriott International portfolio of brands. The culture drives success by delivering rare and special luxury service and the reputation as a global brand leader in luxury hospitality.
Role Purpose
Ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The role exists to maintain clean, safe, and well-maintained public and employee spaces to support the delivery of exceptional guest experiences and uphold the foundation of The Ritz-Carlton's commitment to rare and special luxury service.
Key Responsibilities
Cleaning and Maintenance
- Clean public and employee restrooms and showers.
- Clean glass in public and employee areas.
- Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment.
- Dust surfaces in assigned area.
- Clean and maintain lights.
- Empty trash containers, ashtrays, and ash urns in public areas into proper containers.
Inspection and Reporting
- Inspect condition of furniture for tears, rips, and stains and report damages.
- Identify and report preventative or other maintenance issues in public areas or guest rooms.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Contact other departments directly for urgent repairs.
Guest and Team Service
- Welcome and acknowledge all guests according to company standards.
- Respond promptly to requests from guests and other departments.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Support team to reach common goals.
Safety, Security, and Compliance
- Follow all company and safety and security policies and procedures.
- Complete safety training and certifications.
- Properly store flammable materials.
- Post caution signs to limit traffic when necessary.
Professional Standards
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Speak with others using clear and professional language.
- Ensure adherence to quality expectations and standards.
- Learn and exemplify the Gold Standards, including Employee Promise, Credo, and Service Values.
- Perform other reasonable job duties as requested by Supervisors.
Skills & Competencies
- Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
- Push and pull work-related machinery over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Visually inspect tools, equipment, or machines to identify defects.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move up and down a ladder.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
Qualifications & Experience
- No high school diploma or G.E.D. equivalent required.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Additional Information
Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The organization actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Joining The Ritz-Carlton offers the chance to be proud of the work you do and who you work with, to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.