وصف الوظيفة
Role Overview
Healthcare Assistant DSO at Metabolic Health, providing administrative and clerical support to ensure smooth and efficient clinic operation in a comprehensive diabetes care setting.
Company Overview
GluCare is a leading healthcare clinic specializing in comprehensive diabetes care. The mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. The clinic leverages the latest advancements in wearables, IoT devices, machine learning, and artificial intelligence to empower clinicians and provide personalized, data-driven coaching to patients.
Role Purpose
The Healthcare Assistant will deliver essential administrative and clerical support to enable the clinic to operate smoothly and efficiently. The role centers on managing patient interactions, coordinating appointments, maintaining medical records, and supporting the healthcare team in delivering exceptional patient-centered care.
Key Responsibilities
Patient Coordination and Communication
- Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling.
- Address patient inquiries in person, via phone, or email, providing accurate and timely information.
Administrative Support
- Assist physicians and healthcare staff with administrative tasks, including preparation of documents and reports.
- Manage clinic correspondence, including emails, memos, and mail distribution.
- Ensure the availability and proper functioning of office supplies and equipment.
Operational Support
- Monitor the clinic's daily schedule and ensure effective time management for appointments.
- Coordinate with other departments, such as laboratory, pharmacy, and imaging, to streamline patient services.
- Assist in organizing staff meetings, training sessions, and other clinic events.
Data and Records Management
- Collect and arrange medical records.
- Conduct clinical questionnaires.
Quality Assurance and Compliance
- Adhere to all clinic policies, protocols, and UAE healthcare regulations.
- Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency.
- Understand, follow, and support all hospital infection control procedures.
Qualifications & Experience
- Diploma or degree in healthcare administration, medical assisting, or a related field.
- Minimum 2 years of experience in a similar role, preferably in a healthcare setting.
- Familiarity with medical terminology and clinic workflows.
- Certification in medical administration is an advantage.
Skills & Competencies
- Familiarity with healthcare management systems, such as EMR/EHR software.
- Strong computer skills, including MS Office Suite (Word, Excel, Outlook).
- Excellent communication and interpersonal skills to interact effectively with patients and staff.
- Strong organizational abilities with keen attention to detail.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
Additional Information
Key Performance Indicators
- Patient satisfaction scores related to administrative services.
- Accuracy and timeliness of appointment scheduling and medical record updates.
- Compliance with clinic policies and healthcare regulations.
- Effective coordination with healthcare staff and other departments.