Health Information Management Clerk (Al Dhafra Hospitals)

Role Overview

Health Information Management Clerk at Al Dhafra Hospitals, SEHA, located in Al Dhafra.

Company Overview

Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE, established in 2007 to operate all public hospitals and clinics across the Emirate of Abu Dhabi. SEHA is committed to delivering world-class healthcare services using advanced diagnostics and systems across its network of public healthcare centers and hospitals, and partners with global leaders in healthcare, including the Mayo Clinic.

Al Dhafra Hospitals is a premier medical institution encompassing six hospitals: Madinat Zayed, Ghayathi, Marfa, Delma, and Liwa. The institution also includes four clinics: Bida Mutawa, Abu Al-Abyad Clinic, Sir Bani Yas Clinic, and Al Dhafra Family Medicine Center (DFMC). Together, these facilities provide coverage across 16 different specialties including inpatient and outpatient medical services covering internal medicine, pediatrics, gynecology and obstetrics, general surgery, anesthesia, pharmacy services, laboratory and diagnostic radiology.

Role Purpose

Maintain the confidentiality and integrity of patient medical records and health information while providing accurate, timely access to records and information for patient care, clinical review, research, and audits.

Key Responsibilities

Maintaining and Managing Patient Records

• Maintain the filing system effectively to prevent wrong filing or missing records.
• Replace torn or damaged medical record folders to keep records in proper condition.
• Assemble the contents of medical records in prescribed order for easy retrieval of information.
• Create volumes of larger records and maintain data in the HIS.
• Purge inactive records and maintain details of inactive records in the HIS.
• Retrieve inactive records from offsite storage on request and reactivate in the HIS.
• Receive medical records returned from clinics, departments, and inpatient discharges and track in the HIS.
• Generate daily list of records not received in HIS and follow up to receive pending records.
• Receive and file external lab reports, referral letters, insurance authorization forms, and other correspondences in patient medical records.

Providing Information from Medical Records

• Provide medical records and information on patients for clinic appointments, inpatient admissions, emergencies, clinical review, research, and audits.
• Receive requests for release of information from patients, insurance companies, and other requestors and enter requests in the HIS.
• Provide photocopies of paper medical records or print copies of electronic medical records as directed by the ROI supervisor.

Chart Assembly and Clinical Documentation

• Perform a variety of chart assembly related clerical activities.
• Print physician deficiency analysis reports on request.
• Liaison with physicians and clinical staff to complete incomplete documentation identified by coders.
• Prepare medical records for physician completion.
• Maintain filing of incomplete records and update completion status in the HIS.

Processing Transcribed Medical Reports

• Ensure accuracy of header and footer information of all printed reports.
• Apply patient labels to reports.
• Prioritize processing of reports by work type according to established turnaround times indicated in Transcription Clerk Manual to ensure accurate and timely distribution.
• Photocopy and distribute copies and prepare copies for mailing to physicians and other facilities.
• Enter and maintain accurate database of all reports transcribed to track distribution and location.

Service and Collaboration

• Demonstrate customer focus when interacting with internal or external customers.
• Maintain positive working relationships within the department and between various facility departments.
• Participate in all team efforts as required.
• Collaborate with other members of the team to carry out work smoothly.
• Perform other duties as assigned.

Qualifications & Experience

• 1-2 years in similar role required.