وصف الوظيفة
Role Overview
Head Waiter at SIHAMCO, operating Little Krazy in Saudi Arabia. This is a leadership position in a vibrant, high-energy restaurant environment that combines dining with entertainment.
Company Overview
SIHAMCO is a strategic partner operating under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. Since 2008, the company has been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house from initial vision through execution and operation. The portfolio includes over 25 original brands: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I. Brands are registered across the GCC and internationally including the United Kingdom, Egypt, and Morocco. The team is a dynamic mix of local talent and international expertise united by a passion for excellence.
Role Purpose
Lead front-of-house service operations in a dynamic, entertainment-driven restaurant environment. Own the guest experience by combining confident, warm service leadership with the energy and personality required to create memorable celebrations and keep guests engaged and returning.
Key Responsibilities
Leadership & Team Management
- Lead and supervise the front-of-house service team during each shift.
- Brief and motivate the service team before each shift.
- Coach junior waiters and ensure consistent service standards across the floor.
- Command the floor confidently while maintaining a team-focused, non-formal leadership approach.
Guest Experience & Engagement
- Act as a senior point of contact for guests, ensuring a fun, energetic, and highly engaging experience.
- Lead by example with confident, warm, and engaging guest interaction.
- Anticipate guest needs and proactively resolve service issues.
- Be comfortable participating in the energy of the venue, including interacting with guests and engaging with entertainment when appropriate.
- Handle VIP guests and special occasions with confidence and discretion.
- Manage guest complaints professionally and escalate issues when required.
Service Operations & Coordination
- Coordinate table service, reservations, guest flow, and special requests.
- Monitor table sections, service timing, presentation, and guest satisfaction.
- Coordinate closely with the Restaurant Manager, kitchen, bar, host team, and entertainment team.
- Support opening and closing procedures and maintain a clean, organised, and guest-ready restaurant.
Service Standards & Policy Compliance
- Maintain excellent service standards while ensuring the atmosphere remains relaxed, vibrant, and entertaining.
- Ensure all restaurant policies, hygiene standards, and operational procedures are followed.
Revenue & Experience Enhancement
- Support upselling of food, beverages, and special experiences in a natural and engaging manner.
Qualifications & Experience
- Minimum 3–5 years of experience in a high-volume restaurant, premium casual, lifestyle, entertainment, or hospitality environment.
- Previous experience as a Head Waiter.
- Experience leading and developing a front-of-house team.
- Experience working in international or multicultural hospitality environments is preferred.
- Strong knowledge of food and beverage service.
Skills & Competencies
- Fluent in English and Arabic.
- Excellent English communication skills; additional languages are an advantage.
- Naturally charismatic, outgoing, and energetic personality.
- Confident speaking with guests from different cultures and backgrounds.
- Fast-thinking, proactive, and solutions-focused approach.
- Comfortable in a loud, busy, music-driven environment.
- Strong team leadership ability.
- Passionate about hospitality and creating memorable experiences.
- Ability to work under pressure during busy service periods.
- Well-presented, confident, and professional while maintaining a fun personality.
Additional Information
Work Conditions
- Must be flexible to work evenings, weekends, holidays, and extended hours during peak periods.
Benefits
- Competitive salary packages aligned with market standards and experience.
- Visa (1 year temporary) and flights into the country for non-citizens.
- Accommodation.
- Transportation Allowance.
- Career development and internal promotions across departments and seasons.
- Creative and collaborative work culture built on passion, innovation, and attention to detail.
- Exposure to high-end hospitality and entertainment concepts with experience in premium F&B and entertainment.
- Experience working on premium events within The Groves and Riyadh Season.
- Cultural diversity with a team of passionate professionals from around the world.