Head of Technology Management Office UAE National

Role Overview

Head of Technology Management Office (TMO) at Mashreq in the UAE, reporting to the CIO. This is a senior leadership position serving as Chief of Staff to the CIO and central authority for strategy execution, governance, performance management, and enterprise-wide coordination across Technology.

Role Purpose

Operationalize Technology strategy by translating strategic intent into measurable outcomes, KPIs, governance mechanisms, and execution cadence. Ensure Technology priorities, investments, performance, communications, and people governance are cohesive, transparent, and aligned with the Bank's strategic objectives. Enable the CIO and Technology leadership to focus on strategic decision-making while ensuring disciplined execution, stakeholder confidence, and organizational effectiveness.

Key Responsibilities

Strategy & Governance

• Serve as Chief of Staff to the CIO, providing strategic support and ensuring disciplined execution of Technology strategies.
• Translate strategic intent into measurable outcomes, KPIs, and governance structures, ensuring alignment with the bank's goals.
• Act as the central authority for Technology governance, coordinating and communicating with stakeholders across the enterprise.
• Operationalize Technology strategies, managing priorities, investments, and performance to drive organizational effectiveness.
• Collaborate with Technology leadership to identify and mitigate risks, ensuring a robust and resilient Technology function.

Leadership & Team Management

• Manage and lead a high-performing TMO team, fostering a culture of collaboration and innovation.
• Lead cross-functional teams with proven ability to foster a collaborative and inclusive work environment.

Stakeholder Management & Communication

• Ensure effective cross-border and multi-entity stakeholder management, building strong relationships and maintaining stakeholder confidence.
• Provide regular performance management updates, communicating Technology's value and impact to the organization.

Continuous Improvement

• Stay updated with industry trends and best practices, driving continuous improvement and innovation within Technology.

Qualifications & Experience

• 12–16 years of progressive experience in Technology, Program Management, and Banking.
• Proven leadership experience within Technology functions in a regulated banking environment.
• Demonstrated experience operating at CIO / ExCo interface level, influencing enterprise-level decisions and strategies.
• Cross-border and multi-entity stakeholder management experience.
• Bachelor's or Master's degree in a relevant field, such as Computer Science, Engineering, or Business Administration.

Skills & Competencies

• Project Management certifications (PMP, PRINCE2, or equivalent) preferred.
• Strong understanding of banking regulations and the ability to navigate a regulated banking environment.
• Excellent project management skills.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Strategic thinking and a results-oriented mindset, with a focus on driving organizational performance and impact.
• Adaptability and flexibility to work in a dynamic and fast-paced Technology environment.