Head of Services Development and User Experience Section

Role Overview

Head of Services Development and User Experience Section at Emirates Health Services Establishment. This leadership role is responsible for driving digital transformation and user-centric service innovation across selected services.

Role Purpose

Lead the strategic modernization of healthcare services through digital transformation, user experience design, and continuous process improvement. Collaborate across departments to make services more accessible and efficient while fostering a culture of innovation and data-driven decision-making.

Key Responsibilities

Digital Transformation & Service Development

• Lead the digital transformation of selected services, making them more accessible and efficient through modern and emerging channels.
• Collaborate with service developers and relevant departments to design, develop, and share knowledge about service procedures.
• Recommend mechanisms to enhance and improve services, redesign processes, and adopt policies and regulations based on service performance metrics.
• Stay updated with industry trends and best practices in service development and user experience.

Analysis & Reporting

• Review reports and studies related to service development and improvement opportunities, and develop enhancement procedures in collaboration with stakeholders.
• Monitor performance indicators regularly and prepare achievement ratio reports for the department manager.
• Provide regular updates and progress reports to senior management.

Leadership & Team Development

• Foster a culture of continuous improvement and innovation within the team.
• Mentor and develop team members, fostering a positive and inclusive work environment.
• Ensure effective communication and collaboration between different departments and stakeholders.

Qualifications & Experience

• Bachelor's degree in a relevant field (e.g., Business Administration, Computer Science, or a related discipline).
• Minimum of 8 years of experience in service development, user experience, or a related field.
• Minimum of 3 years in a leadership role.
• Proven track record of leading successful digital transformation projects.

Skills & Competencies

• Excellent knowledge of user experience design principles and best practices.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Proficiency in using design tools and software for service development and prototyping.
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly.
• Ability to work collaboratively and build effective relationships with cross-functional teams.
• Strong leadership and team management skills, with a focus on fostering a positive work culture.
• Flexibility and adaptability to embrace new technologies and industry trends.