Head of Operations

Role Overview

Head of Operations at Invygo, MENA's leading car subscription and "Subscribe to Own" platform. Based in Riyadh, leading distributed teams across KSA and UAE.

Company Overview

Invygo is MENA's leading car subscription and "Subscribe to Own" platform, enabling customers to get a car through an app with no banks, no down payments, and total flexibility. Operational excellence is the engine behind the customer promise: the right car, ready on time, maintained well, and paid for reliably.

Role Purpose

Own end-to-end operational performance across KSA and UAE, from getting cars live on the platform to fast booking acceptance, on-time handover, fleet maintenance, and collections. Drive core operational KPIs that determine speed, reliability, and cash health, and build scalable, efficient systems that enable the business to grow with consistency and speed.

Key Responsibilities

Handover & Fulfilment

• Own OTIF (On-Time, In-Full handover) and ensure cars are delivered to customers on the committed date and time, fully prepared and ready to drive.
• Drive acceptance rate up and acceptance duration down across both markets.
• Own car upload and live-inventory readiness to maximise the volume and speed of vehicles made live and bookable on the platform.
• Eliminate handover delays through clear SLAs, root-cause analysis, and tight coordination between supply, logistics, and field teams.

Fleet Service & Maintenance

• Own SMA (Scheduled Maintenance Appointments) scheduling to ensure full coverage, high adherence, and minimal vehicle downtime.
• Drive SMA rating and service quality to protect the customer experience through every maintenance and service touchpoint.
• Manage vehicle readiness, turnaround time, claims, and redeployment of returned cars back into live inventory.

Collections & Recovery

• Own collection performance to ensure subscription dues are collected on time across the active fleet in both markets.
• Lead force collection and recovery, managing enforced collection and overdue-account recovery while protecting the customer relationship and brand.
• Reduce overdue and aging balances through clear processes, escalation paths, and cross-functional alignment with Finance and CX.

Operational Excellence & Reporting

• Own daily operational dashboards and the full KPI set (OTIF, acceptance, upload, SMA, collections) with clear targets per market.
• Standardise processes and SLAs across KSA and UAE while respecting local market differences.
• Identify bottlenecks and lead continuous-improvement initiatives that reduce cost and cycle time.

Cross-Functional Collaboration

• Partner with Supply & Partnerships to align on committed cars, upload pipelines, and supplier performance.
• Work with Finance on collections, recovery, forecasting, and operational cost control per market.
• Collaborate with Product, Engineering, and Data to automate manual workflows and improve operational visibility.
• Align closely with CX to ensure handover, maintenance, and collections protect NPS and retention.

People & Leadership

• Build, lead, and mentor high-performing operations teams across KSA and UAE with strong ownership and accountability.
• Set clear targets, run performance management, and develop bench strength and succession within the function.
• Foster a data-driven, execution-focused, and customer-obsessed operating culture.

Qualifications & Experience

• 8+ years in operations, fleet, logistics, last-mile, mobility, or marketplace operations.
• At least 4 years in a leadership role.
• Proven track record owning hard operational KPIs (on-time delivery/handover, SLA adherence, utilisation, collections) at scale.
• Experience leading distributed or multi-market teams; managing operations across KSA and UAE is a strong advantage.
• Experience in car rental, leasing, mobility, fintech collections, or fast-scaling startups is highly preferred.

Skills & Competencies

• Strong analytical and dashboard-driven mindset, comfortable with operational data, SQL/BI tools, and metric reconciliation.
• Excellent stakeholder management across Supply, Finance, Product, and CX.
• Fluent in English and Arabic.

Additional Information

• Competitive salary.
• Employee Stock Options.
• Work from home or abroad flexibility.
• Discounts on Invygo's car subscription.
• Team Engagement Days filled with collaboration and fun.
• Based in or willing to relocate to Riyadh.