وصف الوظيفة
Role Overview
Head of Operations for Lifestyle Café Group at SIHAMCO, a homegrown Saudi hospitality and entertainment company operating across multiple café outlets and a central kitchen.
Company Overview
SIHAMCO is a strategic partner operating under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. Since 2008, the company has been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. SIHAMCO operates over 25 original homegrown Saudi brands fully developed in-house, including The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria, and Gem-In-I. The company's brands are registered across the GCC and internationally in the United Kingdom, Egypt, Morocco, and other markets. SIHAMCO is committed to rewarding its team with a creative and collaborative work culture built on passion, innovation, and attention to detail.
Role Purpose
Oversee and elevate all operational aspects of a fast-growing homegrown Saudi café chain across multiple outlets and a central kitchen. Lead the business toward operational excellence, brand consistency, and franchise expansion readiness through scalable systems, strong leadership, and commercial acumen.
Key Responsibilities
Operations Management
- Oversee daily operations across all multi-branch café outlets and central kitchen.
- Monitor branch performance, sales, wastage, labor, and profitability.
- Improve operational efficiency and cost control.
- Ensure consistency in quality, service, food safety, and customer experience across all locations.
Systems & Standards
- Build and implement strong standard operating procedures (SOPs) and operational systems.
- Develop reporting structures and accountability systems.
- Establish franchise-ready systems, manuals, workflows, and operational standards.
- Create SOPs, training manuals, and operational structures.
Leadership & Team Development
- Lead, train, and evaluate branch managers and operational teams.
- Work closely with HR and recruitment on staffing requirements.
Brand & Experience
- Improve guest experience and strengthen brand consistency across all locations.
- Prepare the brand operationally for future expansion and franchising.
Cross-Functional Coordination
- Coordinate with marketing, supply chain, procurement, and finance departments.
Qualifications & Experience
- Minimum 7–10 years experience in F&B operations management.
- Experience managing multiple outlets and/or central kitchens.
- Experience in café, fast casual, or scalable restaurant concepts preferred.
- Strong understanding of franchise systems and operational scaling.
- Experience creating SOPs, training manuals, and operational structures.
- Hands-on experience preparing brands for franchising, including franchise operational manuals, systems, and scalability frameworks is required to be successful in the role.
- Candidates with experience from recognized café chains, scalable restaurant brands, and understanding of GCC markets will be preferred.
Skills & Competencies
- Operational Excellence.
- Commercial Acumen.
- Leadership and people management.
- Brand Management.
- Stakeholder Engagement.
- Problem Solving.
- Strong financial and analytical understanding (P&L, food cost, labor cost, etc.).
- Arabic and English preferred.
Additional Information
- Ability to work in a fast-paced growth environment.
- Exposure to high-end hospitality and entertainment concepts across premium F&B and entertainment venues.
- Experience working on premium events within The Groves and Riyadh Season.
- Work within a culturally diverse team of passionate professionals from around the world.