Head of HR Operations

Role Overview

Head of HR Operations at ADIB, located in Abu Dhabi.

Role Purpose

Drive and manage HR Operations across ADIB Group, providing strategic direction and implementing innovative HR practices, policies, and system enhancements while building strong cross-functional and cross-geographic partnerships to deliver consistent employee experience.

Key Responsibilities

Strategic Direction & Policy

• Provide strategic direction and implement innovative HR practices, policies, and recommended system enhancements.
• Write and redesign HR Policies & Procedures.
• Coordinate with HR Management to develop HR strategy and solutions relating to HR Operations.

Operations & Service Delivery

• Manage the HR Ops organization which supports the employee base across all geographies.
• Analyze and direct HR Operations and services.
• Provide technical support and guidelines for HR Management of the agreed redesigned, development, implementation, and continuous improvement of HR Operations processes.
• Ensure the effective high-quality delivery of services and Information Controls including RCA and apply existing Policies & Procedures within HR Operations.
• Lead the Automation of HR Operations functions and enhance the processes.

Regulatory & Compliance

• Manage the UAE and GCC Pension Funds, UAE Central Bank, and UAE National Service matters with ADIB and ensure compliance with their guidelines and laws.
• Provide HR units with recommendations and guidelines on inquiries from regulators.
• Maintain good relations with officials in the UAE Pension Fund, Ministry of Labor, UAE Central Bank, UAE National Service, and HR Managers of peer banks to keep abreast of trends in the HR function and Bank Policies.

Employee Relations & Support

• Provide advice to business groups including Group Heads relating to staff operations and Employee Relations issues.
• Handle individual grievances and assigned fraud investigation cases with Head of Fraud Investigations.
• Provide ADIB International Branches with support and guidance in their HR matters on request.

Benefits Administration

• Manage the Local and International Medical Insurance and Life Insurance Schemes for ADIB Group.

Financial Management

• Manage the cost of HR Operations units within the approved budget.

Qualifications & Experience

• Minimum 10 years of experience in Employee Relations.
• UAE National (this position is for UAE Nationals only).

Skills & Competencies

• Excellent communication skills, both verbal and written.
• Demonstrated leadership and vision.
• Excellent interpersonal skills and collaborative management style.
• Demonstrated commitment to high professional ethical standards and a diverse workplace.
• Excellent people manager, open to direction and collaborative work style with commitment to deliver results.