Head Hostess (Levantera)

Role Overview

Head Hostess (Levantera) at Marriott International. Location not specified in source.

Company Overview

Marriott Hotels strives to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar across the globe. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 properties in gateway cities and distinctive resort locations around the world. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. The organization is committed to being an equal opportunity employer, welcoming all and providing access to opportunity, with non-discrimination on any protected basis including disability, veteran status, or other basis protected by applicable law.

Role Purpose

Ensure staff works together as a cohesive team to deliver optimum service and meet guest needs. Lead opening and closing operations, monitor dining room service and guest safety, and assist management in hiring, training, scheduling, evaluating, and motivating employees.

Key Responsibilities

Guest Experience & Service

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Monitor dining rooms for seating availability, service, safety, and well-being of guests.

Staff Management & Development

• Ensure staff is working together as a team.
• Inspect grooming and attire of staff and rectify any deficiencies.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.

Operations & Opening/Closing

• Complete opening and closing duties including setting up necessary supplies and tools.
• Clean all equipment and areas.
• Lock doors.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock.
• Requisition necessary supplies.
• Complete work orders for maintenance repairs.

Compliance & Safety

• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Organizational Excellence

• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Speak with others using clear and professional language.

Physical Duties

• Read and visually verify information in a variety of formats, including small print.
• Visually inspect tools, equipment, or machines to identify defects.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by supervisors.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.