وصف الوظيفة
Role Overview
Head Cashier at Landmark Group. The role is responsible for managing cash, credit card transactions, and gift vouchers, maintaining staff timesheets, and coordinating with Head Office for supplies and stationery procurement.
Company Overview
Landmark Group is a global retail and hospitality group founded in 1973, with headquarters in the UAE. The company operates over 2200 retail stores, leisure, and hospitality outlets across the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group is one of the GCC's largest omnichannel retailers and India's top home and fashion retailer, with brands including Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, and Funcity. Home Box, one of Landmark Group's fastest-growing concepts launched in 2013, operates 51 stores across KSA, UAE, Bahrain, and Qatar, offering smart furniture and furnishings at affordable prices.
Role Purpose
The Head Cashier manages all cash, credit card, and gift voucher transactions, maintains daily accounting and reconciliation for the showroom, oversees POS operations and cashier team support, coordinates store procurements with Head Office, and manages staff attendance and leave coordination.
Key Responsibilities
Cash & Transaction Management
- Handle cash and credit card transactions with accuracy and integrity.
- Process gift voucher transactions.
- Count the float for designated till prior to opening to ensure accurate accounting.
- Count cash after the last customer leaves the store.
- Ensure proper rates and denominations of currencies.
- Conduct security checks for currency, credit cards, and cheques when required.
- Recheck credit card transactions.
- Take full responsibility for the security of designated till and all cash and valuables within.
- Ensure the safe passage of all cash from designated till to the safe.
- Reimburse the company of any shortages in money at the end of the day on designated till as per company policy.
POS Operations & Equipment
- Ensure all POS machines are in excellent condition.
- Check whether cash machines are working properly.
- Ensure designated till is fully operational and in working order.
- Verify that all stationery and carrier bags are present at station prior to opening.
Pricing & System Management
- Ensure prices are updated regularly in the system.
- Inform Management of price queries.
- Be well versed in Oracle POS and SIM system.
- Train new cashiers in Oracle POS and SIM system.
Customer Service
- Provide excellent customer service to all customers at all times.
- Greet all customers with a friendly smile and welcome as they approach the till.
- Act in a friendly and polite manner at all times.
- Greet and inform customers about Shukran, Gift Vouchers, Best Offers, deal items, and various promotions.
- Ensure highest customer service, safety, security, and discipline inside the POS.
Store Standards & Discipline
- Maintain in-store discipline and service standards.
- Ensure housekeeping standards within the cash counter as per company standards.
- Ensure 100% compliance to Store BOE Standards.
Team Leadership & Support
- Show initiative in dealing with problems and support cashier team accordingly.
- Support the store by performing multi-tasking and involvement in sales.
Close-Down & Reconciliation
- Follow close-down procedures for designated till at end of trading.
- Conduct daily accounting for all cash, credit card, and gift voucher transactions.
- Reconciliation for the showroom.
Store Procurement
- Coordinate with Head Office regarding stationery and pantry supplies procurement.
- Commit documents for POS rolls and bar code stickers based on store requirements.
Staff Management
- Advise Head Office on staff attendance on monthly basis and advise overtime hours.
- Maintain staff timesheets.
- Coordinate with HR for store staff annual leave, including submission of leave applications, air tickets, and leave salary.
- Coordinate with HR on passport submissions.
Skills & Competencies
- Proficiency in Oracle POS system.
- Proficiency in SIM system.
- Ability to accurately process transactions efficiently.
- Strong attention to detail in cash handling and reconciliation.
- Honesty and trustworthiness.
- Multi-tasking ability.
- Training capability for new cashiers.
Additional Information
The Head Cashier demonstrates responsibility for honesty and trustworthiness at all times, and takes full accountability for till security and daily financial reconciliation.