Head Cargo Enablement

Role Overview

Head Cargo Enablement at Etihad Airways. This role acts as the primary bridge between Cargo Strategy, Operations, and Technology, based in Abu Dhabi.

Company Overview

Etihad Airways is the UAE's national airline, operating from its Abu Dhabi hub and connecting people across continents and cultures. The organization is executing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.

Role Purpose

Establish and lead the divisional transformation portfolio to drive performance, operational efficiency, and a seamless experience across Cargo. Embed digital thinking and intelligent automation into the core of Cargo operations, eliminating the gap between high-level strategy and ground-level execution.

Key Responsibilities

Strategy & Transformation

• Support the Chief of Cargo in executing the 2030 Strategy and other mandates required to deliver on the transformation portfolio.
• Develop a roadmap for continuous digital improvement across vendor-operated services and cargo operations, ensuring delivery of value from all digital initiatives.
• Establish and lead overall divisional programs related to Customer, Engagement, Cost, and Operational Efficiency across the Cargo Division.
• Support the execution of the 2030 strategy or any other strategy required to deliver on the transformation mandate.

Process Optimization

• Identify and re-engineer inefficient cargo-facing and internal operational processes using digital tools and lean principles.
• Own the end-to-end implementation of intelligent automation and identify new models to foster opportunities for business optimization and increased scalability across cargo touchpoints.
• Champion agile and design-thinking practices within the Cargo Delivery team to define and test use cases for digital improvements in customer journey flows.

Governance & Performance Monitoring

• Design a program performance framework that enables proper measurement of the overall portfolio performance, aligned with the Ops leadership team.
• Monitor programs within the transformation portfolios through their lifecycle and consolidate a portfolio-level view on the realization of benefits and KPIs against their targets.
• Maintain overall responsibility for tracking transformation initiatives.

Stakeholder Management

• Collaborate with stakeholders to digitalize KPI tracking, quality monitoring, and issue resolution workflows.

Qualifications & Experience

• Bachelor's or Master's degree in Business, Digital Transformation, IT, or related field.
• Minimum 12 years of experience leading high-impact initiatives that enhance the shipper/forwarder experience, reduce operational costs, and improve supply chain efficiency within a global organization.
• Strong understanding of Cargo Management Systems, e-freight standards (eAWB), and digital booking platforms.
• Experience mapping the Shipment Journey (booking to delivery) and implementing digital tools.
• Experience working with cross-functional teams.

Skills & Competencies

• Proven ability to deliver results through agile methodologies and continuous improvement frameworks (Lean, Six Sigma, etc.).
• Strong communication and stakeholder management skills.
• Strong data analysis skills.