وصف الوظيفة
Role Overview
Head Barista at Marriott. The position is responsible for café operations, cash management, team leadership, and guest service excellence.
Role Purpose
Lead café operations by managing cash handling and reconciliation, overseeing opening and closing procedures, training and coaching staff, and delivering exceptional guest service in alignment with Marriott standards.
Key Responsibilities
Operations & Setup
- Complete opening and closing duties, including setting up necessary supplies and tools and cleaning all equipment and areas.
- Secure doors at closing.
- Record transactions in MICROS system at time of order.
- Complete all closing reports, including MICROS reports.
Cash Management & Reconciliation
- Obtain change required for expected business level and keep bank secure at all times.
- Count bank at end of shift and complete designated cashier reports.
- Resolve any discrepancies between expected and actual cash counts.
- Drop off receipts according to company procedure.
- Transport bank to and from assigned workstation.
- Resolve any cash overages or shortages as requested by Accounting.
Team Leadership & Development
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Serve as a role model for staff conduct and performance.
- Support team to reach common goals and develop positive working relationships with others.
Guest Service
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Communicate with guests and other employees using clear and professional language.
- Answer telephones using appropriate etiquette.
Compliance & Safety
- Follow all company, safety, and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Ensure adherence to quality expectations and standards.
General Duties
- Ensure uniform and personal appearance are clean and professional.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications & Experience
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
Skills & Competencies
- Proficiency with MICROS point-of-sale system.
- Cash handling and reconciliation.
- Team leadership and employee coaching.
- Guest service and communication.
- Ability to stand, sit, or walk for extended periods.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
Additional Information
Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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