Guest Services Supervisor

Role Overview

Guest Services Supervisor at Hilton. This role supervises day-to-day guest services operations and delivers memorable experiences for every guest.

Role Purpose

Supervise guest services team and operations to ensure seamless guest experiences while spreading the light and warmth of hospitality. You will lead team members, manage day-to-day operations, resolve guest issues, and drive department initiatives.

Key Responsibilities

Team Leadership & Operations

• Lead team members in performing all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems.
• Create team schedules and assign tasks to ensure smooth operations.
• Lead pre-shift meetings and provide training, guidance, and in-the-moment feedback to team members.

Guest Services & Issue Resolution

• Respond to guest inquiries and concerns directly.
• Support team members in handling complex or escalated issues.

Strategic Initiatives

• Lead department initiatives or ad-hoc assignments.

Qualifications & Experience

The source does not specify education, years of experience, sector background, or certifications required.

Skills & Competencies

• Passion for spreading the light and warmth of hospitality.
• Acting with integrity and doing the right thing.
• Inspiring others through leadership.
• Belief that teamwork drives the best outcomes.
• Sense of ownership and accountability.
• Focus on bringing urgency and discipline to every moment.

Additional Information

Hilton is a global leader in hospitality recognized on the World's Best Workplaces list by Great Place to Work and Fortune. The company supports career development and provides opportunities for growth within a suite of world-class brands.